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Adding FAQs, what permissions or groups


Mark (ESC)

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Hi

We are starting to transfer our FAQs into Hornbill.

Couple of the Service Desk Team are unable to add new FAQs due to permissions

Cog -> Service Manager -> My Services -> "IT Support" -> FAQs -> +New FAQ

image.thumb.png.18b91654fca1e0594346bc84e966e946.png

What group do they need to be in ?

Thanks

 

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@Mark (ESC)

There are two options here:

1. If a user has the Services Manager role and the service is open, they will be able to manage FAQ's or

2. If the user is part of a team which supports the service, they will be able to manage FAQ's (without being a Service Manager).

This is covered in the Access section on the below wiki page.

https://wiki.hornbill.com/index.php?title=Service_Details

Hope that helps

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