Adding FAQs, what permissions or groups

[Mark (ESC)]

Hi

We are starting to transfer our FAQs into Hornbill.

Couple of the Service Desk Team are unable to add new FAQs due to permissions

Cog -> Service Manager -> My Services -> "IT Support" -> FAQs -> +New FAQ

What group do they need to be in ?

Thanks

 

[Steven Boardman]

@Mark (ESC)

There are two options here:

1. If a user has the Services Manager role and the service is open, they will be able to manage FAQ's or

2. If the user is part of a team which supports the service, they will be able to manage FAQ's (without being a Service Manager).

This is covered in the Access section on the below wiki page.

https://wiki.hornbill.com/index.php?title=Service_Details

Hope that helps