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Adding FAQs, what permissions or groups

Mark (ESC)

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We are starting to transfer our FAQs into Hornbill.

Couple of the Service Desk Team are unable to add new FAQs due to permissions

Cog -> Service Manager -> My Services -> "IT Support" -> FAQs -> +New FAQ


What group do they need to be in ?



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@Mark (ESC)

There are two options here:

1. If a user has the Services Manager role and the service is open, they will be able to manage FAQ's or

2. If the user is part of a team which supports the service, they will be able to manage FAQ's (without being a Service Manager).

This is covered in the Access section on the below wiki page.


Hope that helps

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