Failed to save downloaded content

[Mark (ESC)]

Hi

When trying to download a report that has the completed status, I get the following error message.

Error - Failed to save downloaded content.

At the moment I am able to run reports, just not able to download either .csv or .pdf.

Thanks 

[Hornbill Staff DR]

Hi Mark,

 thanks for your post. 

Where are you downloading the report from to get this error, is it in Hornbill Administration or elsewhere?

Thanks,
Dan

[Hornbill Staff DR]

Hi Mark,

 just to conclude this thread, I can confirm that there an issue existed which prevented reports from being downloaded via the interface in Hornbill Administration. I believe the issue would prevent some users from downloading the report altogether, but with others the error would only manifest itself when trying to open the report following the download.

I can confirm that the fix was pushed to live this morning in Hornbill Administration build 1266.

If you continue to experience this issue please let us know by posting back.

Thanks,
Dan

[Rashid.Ahmed]

Hi Dan,

We're still experiencing the same issue but only in IE

We've had the latest update - Hornbill Administration build 1266 - applied as well as the most recent build:

Hornbill Administration - 2020-07-21 07:02:48 (Build 1270)

Is this still being investigated?

The issue occurs when downloading the report (any file type) from Hornbill Administration.

Regards

Rashid

MKCIT