Mark (ESC) Posted December 29, 2020 Share Posted December 29, 2020 Changing comments visibility to all previous tickets to TEAM Had a request to investigate if it is possible to set all previous ticket comments to TEAM. As we have over a thousand tickets in the system this is not a task that could be done manually. Any suggestions please, is this a case of asking HornBill for help? Link to comment Share on other sites More sharing options...
Deen Posted December 31, 2020 Share Posted December 31, 2020 @Mark (ESC) This is something Hornbill's Cloud team may be able to do, keep in mind however that there may be a number of sensitive updates that users have specifically set to owner visibility only which would then be exposed. Link to comment Share on other sites More sharing options...
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