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Adrian Simpkins

Hornbill Users
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  • Posts

    1,579

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    16

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Topics posted by Adrian Simpkins

  1.  

    New priority level in new SLA not showing as a selectable option in the configuration

    By Adrian Simpkins, in Service Manager

    • 8 replies
    • 1,213 views
  2.  

    Auto escalation SLA - Response SLA breach triggered on request which was already Resolved?

    By Adrian Simpkins, in Service Manager

    • 8 replies
    • 1,208 views
  3.  

    SSO changes

    By Adrian Simpkins, in Employee Portal

    • 6 replies
    • 1,206 views
  4.  

    Connection and automated email issue

    By Adrian Simpkins, in Service Manager

    • 8 replies
    • 1,193 views
  5.  

    How to serach Translations text

    By Adrian Simpkins, in Service Manager

    • 6 replies
    • 1,193 views
  6.  

    Parallel Process

    By Adrian Simpkins, in Service Manager

    • 5 replies
    • 1,190 views
  7.  

    Filtering custom views

    By Adrian Simpkins, in Service Manager

    • 4 replies
    • 1,187 views
  8.  

    Spell check and Custom words for email action node

    By Adrian Simpkins, in Service Manager

    • 3 replies
    • 1,185 views
  9.  

    Creating a Team Holiday Calendar

    By Adrian Simpkins, in Service Manager

    • 6 replies
    • 1,177 views
  10.  

    Custom role for allowing Analysts to view emails

    By Adrian Simpkins, in Service Manager

    • 8 replies
    • 1,170 views
  11.  

    View Details Form is not working as expected

    By Adrian Simpkins, in Service Manager

    • 7 replies
    • 1,150 views
  12.  

    Unable to search for any customers

    By Adrian Simpkins, in Collaboration

    • 5 replies
    • 1,147 views
  13.  

    How to remove requests written to a board via an automated SLA

    By Adrian Simpkins, in Service Manager

    • 6 replies
    • 1,137 views
  14.  

    Another Connection issue

    By Adrian Simpkins, in Service Manager

    • 6 replies
    • 1,135 views
  15.  

    New custom data fields 31-40

    By Adrian Simpkins, in Service Manager

    • 6 replies
    • 1,131 views
  16.  

    Orange warning message when sending adhoc emails from within a request

    By Adrian Simpkins, in Service Manager

    • 6 replies
    • 1,130 views
  17.  

    Quick Log Templates enquiry

    By Adrian Simpkins, in Service Manager

    • 4 replies
    • 1,126 views
  18.  

    Replying and forwarding emails from mailbox -

    By Adrian Simpkins, in Collaboration

    • 2 replies
    • 1,121 views
  19.  

    2 Stage closure process working as expected?

    By Adrian Simpkins, in Service Manager

    • 5 replies
    • 1,120 views
  20.  

    Add members to a request - anyway to add a whole team?

    By Adrian Simpkins, in Service Manager

    • 4 replies
    • 1,117 views
  21.  

    Maximum number of assets in an extracted report

    By Adrian Simpkins, in Reporting

    • 2 replies
    • 1,110 views
  22.  

    Email template field .H_datelogged is not populating

    By Adrian Simpkins, in Service Manager

    • 6 replies
    • 1,108 views
  23.  

    Ativities assignment / reassignment

    By Adrian Simpkins, in Service Manager

    • 7 replies
    • 1,107 views
  24.  

    Attachment upload issue

    By Adrian Simpkins, in System Administration

    • 4 replies
    • 1,089 views
  25.  

    Displaying field data captured in a Progressive Capture within an email template

    By Adrian Simpkins, in Service Manager

    • 3 replies
    • 1,085 views
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