Attachment upload issue

[Adrian Simpkins]

Hi All

Not sure if anyone else has this issue but I have noted that when attaching documents it does not seem to register the 1st upload, then if you try again both documents are showing? We are seeing some requests from our Customers where they have uploaded the document up to 3 times due to this issue - screen shots below show a test call where I add one document, it does not appear to register (even though green text indicating uploaded) so I try again, and then 2 copies of the document appear? Not a major issue but frustrating for our Customers when raising a request

Thanks !

[James Ainsworth]

Hi Adrian,

Thanks for your post. 

I noticed that you are not on the latest build of Service Manager.  Are you in a position to apply the latest update and see if the issue persists?

[Adrian Simpkins]

Hi James

Sorry, just saw reply we are planning to update the instance this week, so I will check and see if this issue persists after the updates.

As a side note, I am also seeing some email updates to requests where it is not loading the attachment to the request - is this also linked to the pending updates perhaps?

Thanks

[James Ainsworth]

Hi Adrian,

It is difficult to say if the updates would help either of your issues.  There are always a number of fixes and changes with each update so making sure that you are on the latest Service Manager build can help with possibly fixing the issue, or identifying that it is still a current issue. 

[Adrian Simpkins]

Hi James

Thanks, hopefully these updates will be implemented next Tuesday, so I will check what happens on these issues after then

Thank you