Adrian Simpkins Posted February 24, 2020 Share Posted February 24, 2020 Hi All I am looking to update the 2 buttons displayed on the Customer portal when a request is resolved, and I know these fields sit in the Hornbill Service Manager / Translations but I am struggling to search this field to find the relevant line to update - is there a Wild Card value I can enter to search all possible matches? I have tried a few values (% *) but no luck. Is there perhaps anything documented around the different prefixes contained within the Translation page which may help searching the values at all? I think I have raised this before but for the life of me I can not find the result of that previous posting ! Many thanks ! Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 9, 2020 Share Posted March 9, 2020 @Adrian Simpkins Believe you are after the following in the Service Manager Translations. guest.com.hornbill.servicemanager.portals.portal.home.requestView.details.resolve.broken guest.com.hornbill.servicemanager.portals.portal.home.requestView.details.resolve.completed Cheers Martyn 1 Link to comment Share on other sites More sharing options...
HHH Posted March 11, 2020 Share Posted March 11, 2020 If you have access to database direct you can use the following query. Just change the parameters (upper case text). It will return application and key. Language code can be skipped if needed. SELECT * FROM h_sys_app_strings where h_value like '%CHANGEME%' and h_lang = 'LANGUAGE CODE' 2 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 12, 2020 Author Share Posted March 12, 2020 Thank you both, that is perfect, saved it this time so I don't ask again Many thanks ! Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted March 12, 2020 Share Posted March 12, 2020 @Adrian Simpkins Thought you might find this useful: Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted March 12, 2020 Share Posted March 12, 2020 I think I have another way of finding the translation though, and that's this: Right click the item you want to find the translation for, and then click Inspect In the Elements pane, look up the translation location in the json part of the code. Type that line in to the Translations search bar in Admin, et viola (or is it violin?!) I haven't figured out a way to copy that text though, which would be easier!! But either way this seems to work for me.... Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted April 21, 2020 Author Share Posted April 21, 2020 Hi Paul Thank you for the above, apologies only just noticed this update - my notifications have been sporadic on the Forum! Many thanks Link to comment Share on other sites More sharing options...
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