Adrian Simpkins Posted December 6, 2019 Share Posted December 6, 2019 Hi All On the old SupportWorks we could freetext search all requests to find a specific word or value. However, this 'across the board function' does not appear to be replicated within Hornbill, so my question is how would I search all requests to find a specific value contained somewhere within a request. For example I have searched for a Purchase order number which would have been recorded in the Update Node (I have access to all team queues), but I have not been able to find the associated SR request where this text has been captured. Our procurement team will get confirmation via our purchasing software that an order is complete, but as we are unable to store the Hornbill SR number in said system, we only have to Purchase Number available to search against, and when entering this it does not appear to find any requests. So there will be occasions where we may not know an SR or IN number, or the Customer name and will need to search all requests using another value. Many thanks Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now