Adrian Simpkins Posted December 11, 2019 Posted December 11, 2019 Hi All I have today activated some of the automated notifications so our Users are made aware of changes in requests - however, I wanted to understand which would produce not only a notification within Hornbill, but also trigger a desktop pop up (On windows 10 using Edge). The below are the settings I have activated, just wanted to understand which of these should generate a desktop popup please (I presumed they would all generate a desktop popup but doesn't appear to be the case). guest.app.requests.notification.notificationType.emailUpdate guest.app.requests.notification.notificationType.analystLinkedRequestResolveAction guest.app.requests.notification.notificationType.members guest.app.requests.notification.notificationType.membersRecipient guest.app.requests.notification.notificationType.portalUpdate guest.app.requests.notification.notificationType.subStatusChange Many thanks
Deen Posted December 12, 2019 Posted December 12, 2019 @Adrian Simpkins the following wiki article may shed some light on the various notification settings: https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings I take it they are set to either Hornbill only or Both?
James Ainsworth Posted December 12, 2019 Posted December 12, 2019 Hi Adrian, I believe that the desktop notifications only work with the system notification and only when using Chrome. To see which can be set to use desk top notifications you can go to your profile and under Notifications, you can see which ones allow you to enable for the Desktop
Adrian Simpkins Posted December 13, 2019 Author Posted December 13, 2019 Hi James Thanks for confirming, I will have to encourage the staff to install Chrome then to make full use of the feature Many thanks as always
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