Adrian Simpkins Posted December 2, 2019 Posted December 2, 2019 Hi All We currently have 3 separate Active Directories syncing into our one instance of Hornbill, until such time we have one common AD across all our Sites. Now we have 3 different naming conventions used for each site which is causing issues when our Customers are searching for names within the tool. Site 1: Firstname Surname so Adrian Simpkins Site 2: Firstname.Surname so Adrian.Simpkins Site 3: First Initial Surname so ASimpkins I wanted to ask if it is possible to set a common field on each AD import where we can search for Customers using one format i.e. Surname Firstname ? If we are able to do this I presume Hornbill will still know the full account details behind the name (email etc) and this would not impact any other features? In the interim I have inserted some wording to guide customers on how to search dependent on their Site, but this of course is not ideal Many thanks !
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