Lyonel

Just to give you an idea of what I am trying to achieve: Translated in wiki markup to: {| class="wikitable" ! style="text-align: center; font-weight:bold;" | Priority ! style="text-align: center; font-weight:bold;" | Max Response Time ! style="text-align: center; font-weight:bold;" | Max Resolution Time |- | style="text-align: center;" | P1 | style="text-align: center;" | 60 mins | style="text-align: center;" | 1 Business day |- | style="text-align: center;" | P2 | style="text-align: center;" | 60 mins | style="text-align: center;" | 2 Business days |- | style="text-align: center;" | P3 | style="text-align: center;" | 120 mins | style="text-align: center;" | 5 Business days |} and could be incorporated in my service description

Any chance the wiki markup could support tables?

+1 ! Meeting community members was my highlight of INSIGHTS. Having more of an opportunity to meet and exchange with other members, within the remit of a designed & time limited topic, in small groups, would be really good (just an idea)

+1

Yes precisely @Victor

@HHH Ordering of catalogue items already in place. Just drag and drop them to re-order.

@Victor I think @Daniel Nespoli is referring to the values for the last run. They are very different from the previous months... Too different in fact, hence his question

Why not creating another ticket using the "Linked request" option? By doing so, you can copy across a lot of things, and still have 2 calls for 2 customers

So true... I would also add "if it is not clearly visible, they won't bother" => we need a shortcut easy to find. As @Dan Munns "In your face" approach for the employee portal. 200% behind Dan on this one! Although I like the look and feel of the new interface, I believe the bulletins are missing their attractiveness and therefore will not be considered with much attention compared to today. The status indicator though, that is a great change! Brings it much more into the customer's attention.

Providing the forums are easy to read / follow up and that development time is short (in case we cannot build our own reports), @Keith has an excellent point! I have to confess "borrowing" many ideas for reports and widgets from the forum in the past

I thought we could add pictures on cards? Did I dream it during the presentation at INSIGHTS? Or is it coming later?

Not sure about the sorting, but I can definitely see the added value of being able to pick a custom colour for a task!

@Victor I obviously cannot talk on behalf of @Martyn Houghton but I can already lots of downside to using custom forms and fields... Reporting, custom views, filters, etc... would not work as we would be forced to use a custom database field to store this information. And duplicate the already existing values too. I personally don't need this, but I can totally understand where Martyn is coming from. If added, it would need to be done alongside the existing values (somehow). No need to hit me, I am doing it for you

I second @Dan Munns point of view. The current setup is a great step forward, but the implementation is too constraining. I already have loads of reports, measures and widgets created. At the moment, all the reports we have already created are basically unavailable via the in-app reporting. Fair enough, I can understand that the code behind is different. But that means I now need to create many new reports based on what is available. If the base report is not available, then I need to ask you guys to create one for me? Let's say I want to see the ratings received last month per team, or the % of non-breach Response and Resolution SLA per team. For each of them, I will need to get in touch with you? It might eat up a lot of your dev time... On the navigation when viewing a report, I feel like something is missing... I go into performance > Open Requests By Age. I run my report (GREAT REPORT by the way ) and I get what I need. Now I want to run the other report under performance > Open Requests By Reopen Rate. To do that I need to go back to the root... A simple workaround could be to turn the folder label into a hyperlink maybe? Final point for me on this topic for today: I love (as in WOW) the "Load view as condition" feature That is f*****ing great idea!!! Saves me a lot of time and hassle, considering I have already created all the views I need for "live" reporting (using charts on views in my "personal dashboard")

No problem @Michael Wrightson ! Keep an eye on the wiki, it contains lots of good information that can save you time.

Same (although not using the app yet)

Great question @Darren Rose And great answers @Ryan and @Ehsan

+1 !!!! Definitely. I was planning on selling this app to my colleagues on Monday and hit the same inconvenience as Dan

Not using the app yet, but I can see that as a potential roadblock for selling it

SELECT * FROM h_itsm_service_catalog WHERE h_bpm = 'XYZ' @Kelvin

Great addition

+1

Can I call "SHOTGUN" on this??

+1 Nice to have but I would take it Planning on making a lot more use of this too (with reports and co.) so having a "My Documents" section on the service portal would be good.

+1