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Enhancement Requests
Everything posted by Lyonel
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Hey guys, Anybody playing The Division 2 or planning to? I am an absolute fan of the franchise and have played too many hours of the first one. It was far from perfect, but I really enjoyed it. Since yesterday (pre-order gold or above editons) or Friday 15th (for normal editions) you can play the sequel. And I have to admit Ubisoft did a fuck*** good job! The Division 2 is everything you would expect, and more! I highly recommend it. Of course it has its bugs and will need adjustments over the next few months. But in comparison to Anthem (another shooter / looter recently available) it is a finished product. Let me know your thoughts?
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Is that Korean?
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Thank you @Conor and team!
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@Conor looking at "member" field. I think the idea of my colleague is to select a list of requests where she is not a member but the service is <list of services>...
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Hi, Is there a reason why "is not" does not exist as a possible filter? Would it be possible to add? Thanks!
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Thanks @TrevorKillick !!! I tried to look in the api documentation, but totally forgot about the hidden "_types" section!
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Hi, I have a need to report on posts made on timelines. What is the meaning of the number displayed in the table? SELECT distinct h_visibility FROM h_buz_activities I am looking for a rough translation... I looked on the wiki but could not find anything. 1 10 20 30 35 50 100 Thank you in advance
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enhancement Request List - Feeback Star Rating Column
Lyonel replied to Martyn Houghton's topic in Service Manager
@Martyn Houghton you can already do charts against ratings: that being said, +1 for having "Rating" column available in the request list!- 12 replies
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@HHH nobody knows when you follow a request The only difference in my opinion & experience is that "following" allows you to be notified of any update on a request (notifications + News feed) but you do not have any active role in the resolution of the request. As a "member" you have an active role, visible to all. As a team leader, I use the "follow" feature a lot on key / critical requests. It allows me to monitor & control the progress on a real-time basis but not be involved in its resolution. As a technical expert, I add myself as "member" when I need to intervene / help my colleagues on a request. In summary, the difference is: - Follow => Keep on eye on it but don't touch - Member => Keep an eye & intervene / help out That's just my 2 cents
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@AlexTumber yes I noticed that after posting my comment
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+1 Again, mentioned that in another thread too. This is what I would call the "Issues / defects" list
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+1 I mentioned that briefly in a separate thread:
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It is now live and working Just tried it this morning
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@Keith try asking users to log out and back in again. We experienced similar issues until 10 minutes ago when @Victor informed us they were working on fixing the issues. After that all went back to normal.
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@AlexTumber here is a list of fields we would like to have (either custom, or by default). I do appreciate this list might be specific to us, but it could be useful to other customers too (I hope!). Priority [Dropdown | source = list ?] Group / Program [Dropdown | source = list ?] External reference [Textbox single line, similar to Service desk requests] Planned benefits [Amount textbox, similar to budget] The next few fields are what would have in an ideal, perfect world. They could be custom fields: Reasons [Textbox multiline] Business options [Textbox multiline] Expected benefits [Textbox multiline] Timescale [Textbox single line] Business [Dropdown | source = list ?] Community [Dropdown | source = list ?] Cost Centre [Textbox single line] PAR / PO reference [Textbox single line] All of the suggestions above are based on my knowledge of the current system we use (At Task) and Service Manager application (from a technical standpoint). We could also do with 2 more tabs (like we already have for risks & costs): "Issues / Defects" and "Lessons" More than happy to discuss it over the phone if need be.
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@Steven Boardman changing the default PC worked indeed, but there is still something strange here... It should pick up my custom PC.
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change BPM - Get request details - Closed by field?
Lyonel replied to Lyonel's topic in Service Manager
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@Steven Boardman I have done as per your recommendation but I cant' seem to get the PC to refresh? Any idea?
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@AlexTumber any updates on this in-app reporting? Without this, I am having a really tough time selling this solution to my colleagues... Especially as there is currently nothing available around budgeting and resources management...
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Thanks @Steven Boardman I will do that until it is fixed
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Bump on this topic. 1+ year later, we still have only 1 PC available to us. Are there plans to expand the system's capabilities? Custom forms and PC switching would be great!
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Any news on this topic? I would really need custom fields too against the project. The number of fields currently available is too limited...