samwoo

Hi, We have the need for the user to choose a date in the future, with the dates available to be selected in the list to be a minimum of 5 work days from now, or beyond. We have customers choosing "todays" date therefore causing issues, in particular with New Starter Requests. Can I request there be an option to set the minimum number of days after "todays" date that can be selected? And if we can have the option to use the Working Day calendar or not too that would be great. Despite having information on the Progressive Capture form, that a date needs to be set a minimum of 5 working days or beyond, users are still not complying with the rule therefore we need the option to force it on them. Thanks, Samuel

Hi, So far i've resorted to uploading to a OneDrive folder which everyone can access. It's not ideal as users have to be logged in to Office 365 to be able to see the images. If there was a solution much like what's used on the forums, this would be perfect. Thanks, Samuel

Just noticed this post, regarding the table formatting, I already raised something on the forums about this in the beginning of March:

Hello, This may have been raised before... I have an auto-routing rule which generates a ticket from an email we received from another Council. The contact at this council is set up as a Contact record in Hornbill. The ticket is generated successfully, but the Contact is not set against the ticket's Customer. I have a node in the progressive capture to capture the Customer form. IF customer ID is not set then a branch will go to the Contact form... otherwise no match and carry on to the next node... this works for the standard customers but not for Contacts. Any idea what and how I might be able to get around making this happen? Thanks, Samuel

hi @William Ansah, There is a post for this issue already, looks like Hornbill is working on it. Thanks, Samuel

+1 for this, Wiki Markup seems to be very powerful. Being able to include paragraphs in bullets (or even manual lines such as @Dan Munns example) would be a great addition.

Does this help to visualise what I mean?

@Dan Munns Thanks for that, but it doesn't work if I need to show the paragraphs within the bullets Samuel

Thanks for keeping us informed on this issue we are having.

Hello, Is it possible to do Line Breaks within Wiki Markup Bullets? I need to keep the structure of the text in the Bullets, but have line breaks between paragraphs within the bullets... Is this possible? I did try to use \n \n but it doesnt work Thanks, Samuel

Hi, I would like to request a feature that I would call "Smart" Snippet Variables... for lack of a better name. Basically when you create a snippet, you can choose from the list of Variables to automatically pull through certain parts of the call. How about creating a new set of Variables which will look at anything linked to the ticket? For example... Within the Variable screen we can choose the "Asset" variable When you choose this, you will be prompted to choose which Class and which Type you want to pull through automatically. When you use this Snippet in future emails... IF the ticket has a single Asset linked to it, of said Class and Type, then pull in the Asset Name in automatically OR if the ticket has MULTIPLE Assets linked to it, of said Class and Type then prompt the user to choose which one they are referring to (with also including the option of being able to add in another asset, which will automatically link it to the request - another way of forcing Assets to be linked to tickets) When viewing the Asset variable in the email template after insertion, it may look something like (examples) - {{Asset_Name|Computer|Laptop}} - {{Asset_Serial_No|Computer|Laptop}} - {{Asset_Owned_By|Computer|Desktop}} - {{Asset_Supplier|Software|Business Critical Applications}} This can be extended to Connections as well. And maybe also pull in the details of the Customer's manager too. Many thanks, Samuel

Many thnks @James Ainsworth!

And me! Though I think there was another post like this or similar to this and i may already be added to the change...

@Gerry and @James Ainsworth, Many thanks for this, much appreciated. Samuel

Well for instance we would need information for the following fields (some fields are already a part of Hornbill): - Description - Manufacturer - Type (On-premise Server, Cloud Server, Switch, Router etc. - These would be Asset Types under the Server Class) - Serial Number - Asset Tag - Physical Location - Room - Rack / Cage number - Host Name (wdc-tsmon01) - Private IP Address - Public IP Address - Public URL (If any) - Proxy Server - Server Type (in-house, cloud) - Monitored? (Yes, No) - Monitoring Software - Company / Owner - Contact Information - Operating System - Server Environment (Live, Test, Development, Production etc) There are possibly more that can be added though... The reason why I mentioned it really is so that we can drill down into different server types, under the "Server" class to keep everything more contained. But as I say I am probably going overkill with this idea, especially if these can possibly fit under the "Computer" class anyway, maybe have a new region in the Computer Class Asset Details, with a title appropriate for Server related information only which we can hide for the other Asset Types. Thanks, Samuel

Is there any potential for "Server" to be an individual class as well? We currently use them against the Computer class, but they can be much more than that? Maybe i'm just overthinking things...

@Lyonel, yes PUBG allow you to play with your friends. They also recently introduced an in-game friend system to also complement the Steam friend list. To further add to what @DeadMeatGF has said, you can also play these modes in fixed First Person as well as Third Person (where you can switch between First Person and Third Person at will). Bluehole are also releasing two new maps for PUBG this year, a smaller 4km x 4km tropical? map so 100 players can battle it out fast-paced, and another 8km x 8km map to go alongside the two current ones. They have also recently introduced in-game events, and the last one that ran was to allow 8 players to team up and fight other teams of 8. It was fun and challenging at the same time! These events are limited but should start coming often.

This isn't currently possible... but I think it should be. +1

+1 - we are interested in this, though for the most part we will continue to use the icons provided in the Hornbill app, but I would create my own icon where relevant but using inspiration from the style that Font Awesome provides.

Despite this, the thrill you get with PUBG will totally make you want to play more. I've played Fortnite and nope nope nope, PUBG all the way. We should team up if you (and anyone else) get it

To be fair, Elite Dangerous was released in 2014 so it's easy to see how @DeadMeatGF can rack up those hours... is that when you got the game? In comparison, I've been playing Rocket League for nearly 2 years and have racked up a total of 1,588 hours... then my next longest play through is ArmA 3 since 2013 with 553 hours, and for 1 year (not permanently lol) i've been playing Playerunknown's Battlegrounds and have racked up 340 hours... so not even close to match that :P.

Oooh you must have some impressive cities? I've got this game too and have played it to death and back, but have never been able to "be happy" with any of my creations... I play Cities Skylines with mods, especially Traffic Manager: President Edition. I will see if I still have my saves so I can share some screenshots... I am hoping my saves are on the Steam "Cloud" as i've recently gotten a new SSD to replace my SSHD... therefore had to reinstall Windows 10. However Windows, Rocket League, PUBG and other games starts up soooo much faster now! I turn my PC on and bam I'm at the login screen in less than 2 seconds, when I log in... my apps are already open

Hi @Giuseppe Iannacone, I believe this has been raised a few times before, it's a feature that is of particular interest (and importance) to a lof of Hornbill users so it may be something that Hornbill are looking into if they haven't done so already. Unfortunately i'm not returning any results when doing a forum search for some reason... (Portal Connections, Connections Portal, Connections OR Portal). I will let someone from Hornbill confirm. Thanks, Samuel

Hi @James Ainsworth, The particular documents I wanted to share in this case via the FAQ's are rather large, and only service-specific related to MFA (Multi-factor Authentication). The sort of FAQ title I would have it set to would be something like: "How do I set up and use MFA?", then I should embed the relatively large document from sharepoint so it can be viewed as if it was on Sharepoint. I have tried to get the contents of the documents into the FAQ, but sadly these document doesn't paste very well into there... it has lots of pictures as well which also does'nt come across. But I really there should actually be an option for there to be service specific documentation for the users so they can self-serve as well... i might even be crazy to even suggest catalog-specific documentation too... but not in the traditional sense that we are used to... but to be able to have a catalog which isn't linked to a progressive capture or business process, but rather to a specific document or a library of documents. But if this can be integrated with Sharepoint (for the benefit of our customers) and the business as a whole, then it makes a lot of sense. Document Manager within Hornbill itself really seems like it should only be used for our benefit alongside Service Manager hence the reason I have been trying to use the FAQ's to hold this sort of information. We are totally looking at getting a lot more documentation and FAQ's into Hornbill via the FAQ's (for the time being) once Year End is over. Thanks, Samuel

Hi @James Ainsworth, That is correct, yes. Thanks, Samuel