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Found 9 results

  1. When printing requests, please can the bottom highlighted Name and Email say Created By or Creator Name/Email as this gets confusing as some of our requests are raised via the portal so the details are the same as the customer and if an analyst raises the request then it is the analyst details.
  2. Since updating to build 1288 this morning, we no longer have the option to print the questions in a request. Attached is a screenshot example showing the options we have got.
  3. When you print a request details in Service Manager with the timeline details included, the contents of a comment made on a timeline post are not included, only the name of the person who created the comment. Can this be included please. Cheers Martyn
  4. Hi, There's been an issue with the customer details information not showing up when selected to be printed. This used to show in previous requests but recently when the customer details is ticked to print as well as other sections, no details are being given, is anyone able to assist? I've attached screenshots of the issue. William.
  5. When printing a request from within Service Manager you can choose to select the content in terms of sections to include, however there is not the option at the moment to only include those which are set to the visibility of 'Customer'. Often we will get a request to provide a report or printout of the whole request timeline to a customer, which at the moment we can only do via a report option in order to filter out the Team and Owner visibility options. Having a additional option on the print function to include/exclude the Team and Owner marked entries would enable us to use the Print option for this requirement. Cheers Martyn
  6. Related to my other post below would it be possible to have a specific print option to format and output the whole request including all expanded timelines, but removing unnecessary headers/navigation components from the page. Cheers Martyn
  7. After having some issue with printing requests using the print icon, I have discovered that the Print option does not work or launch if the status of the request is closed. Often as part of Service Management reviews we will take a hard copy of both current and closed requests to review them, so at the moment you cannot do this for incidents that have been closed. Is this by design or a Bug? Cheers Martyn
  8. When using the Print option on the request screen it would be really useful to be able to have an additional tick box in the timeline option to flag whether all entries are include or only those which are flagged as public. This way we can produce an output that can be sent to a customer, where as at the moment the output can only really be used internally as it does not take into account the visibility settings on the entries. Cheers Martyn
  9. Should be a simple request I hope. When we print off a call we do not get the Asset Data tab. I have checked their is asset details on the call.
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