Steve Giller

After the node: Check that there are Groups populated - if so: Remove them from each group If Org Group 10 is populated, branch back to the Get User Groups node That way nothing will happen if they aren't in a group, it will loop around as many times as necessary to remove all groups, and if they have exactly 10/20 etc. it will loop back but not try to remove number 11/21 etc.

Can I just clarify - is this the Task View as in "My Activities" or within the Project Manager application?

If a node within a Parallel Process fails the Workflow cannot be restarted, so all Tasks will be cancelled. This is by design.

@Jack Stanton Your coleague has already reported this and the issue is being investigated under IN00179840

The two settings serve very different purposes: The email Template on the pictured configuration is for manual emails that you would expect to be edited/added to by an Analyst via the Email Action, and therefore the content would be fully under that person's control. The customerTimelineUpdate setting is a fully automated response that cannot be edited in real time, and is intended to alert the Customer to the fact that there is a Customer-facing update and they should view the Timeline of the Request to see it.

Hi @Gareth Cantrell Probably one for a Support Request, then - if you can raise one with the details of the Workflow, Request examples, and a Passcode we'll be able to take a look.

I believe this means that the Windows Account running the Import is not the same as the Windows Account that encrypted the Security Keys. Please see the Running an Import page, particularly the First Run section and let us know if this does not resolve the issue.

A few things I'd check which are basically "idiot-checks" so it's likely you've done this, but: Was this node copied? If so does deleting it and creating a new one from scratch work? Are the "getReqInformation" and "getSiteInformation" nodes valid, do they occur before the Update node, and are there any paths in the Workflow that could arrive at the Update node without passing through the Get Info nodes? Did you populate the variables from the Picker, if not does replacing them in that way work?

The IBridge operations that were updated this morning encountered a problem with an interrupted file download on a number of nodes. The issue was identified and the resolution was to replace the corrupted file. To prevent this issue from occurring in the future, the code has been updated to identify the corrupted files and automatically redownload them when this occurs. The new code should be able to identify these issues quickly and efficiently, allowing for a smoother transition in the future. If you restart the affected Workflows the Requests will proceed as expected. We apologise for any inconvenience this has caused.

The issue with the edits not being applied to the Timeline entry has been fixed, and will be available in the next Service Manager release, assuming testing does not uncover any issues.

The Email Templates are created and edited within the Admin area of the Product, so the Admin Role is required. You can create a copy of the Admin Role and remove the Rights that you do not wish the User to have, but unfortunately I can't give a list of which ones to leave to achieve what you need.

@Ann-MarieHolloway FYI - from the Dynatrace forums:

I think the page on Customer Portal Setup should have what you need, particularly the Options section.

I think what you're looking for here is Conditional Fields This will show or hide the field based on other answers, and if mandatory it will only be required if it is shown.

@Ponni Thomas Could you Private Message me the full email address so I can get this looked into, please?

I've tagged this as an enhancement for you.

To restrict which Supporting Teams can raise these requests that would be the way to configure it. If you don't want to create a whole new Service you could ensure that the Catalog Item is only visible to the Service Desk, you can also restrict which of the Service Subscribers can view the CI using the Manage Catalog Visibility option, but that would still leave them visible to all the Service Supporters.

There is no option to add a specific asset to a Request from within the Workflow.

This functionality is available in Full Authorisations.

In order to answer question 2, I'd need to understand what you mean by it. There is only ever one Active version of an existing Workflow, by default this is the most recently Published, but you can Activate previous versions if required.

If these are scheduled Requests (based on the Workflow name) would the recently released Scheduled Request functionality be something that would replace and improve on using the Request Importer?

Why not have the start date as part of the Capture and use that to put them on hold automatically?

@Alisha I've merged your post with an existing thread.

@Archana Have you followed all the steps on the Authentication page?

Please refer to the documentation for this - pointing to the json is optional, as explained in the documentation. Just for clarity - this tool is designed to be used via the Windows Task Scheduler.