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Sandip Bhogal

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About Sandip Bhogal

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  1. Hi, I've created new service called HR, and now i need to create mailbox for them called support3-tpnhs@live... with a password allocated to be setup soon as possible. I've got premium support available also, not sure if this is something that needs to be put on the forums, not sure if there are other ways of communication with the Hornbill support, keep getting told to use forums all the time. Please advise, many thanks Sandip
  2. Hi Dave, I see them appear just before ticket gets created. I've requested someone from Hornbill to show me a way around this, i got few instructions to do so, just got even more confused...I've booked session with specialist next week. Was told to do this: Priorities are different from Service Levels on Hornbill. As mentioned during our call, priorities are not filtered on Hornbill. When you include the priority form on the progressive capture, all active priorities are displayed. To show a subset of priorities e.g only P1 and P2, you need to Create a simple list wi
  3. Under my Service Portfolio, i have a SLA which contains I1, I2, I3, I4, I5, P1, P2, P3, P4, P5, P6, P7, P8 for all the tickets we create. For example a new ticket raised for Internet not working for team of 4 in the building be classified I2...before a ticket is created we will give it a I2 (Incident 2). I created new Service called HR and i'm trying to replicate the same format we use for IT but we are trying to just keep P1, P2, P3, P4 options only. I've also linked service to the HR service category, also done P1 Targets for response and resolution timing. I tried to test the S
  4. Hi I needed some guidance on how do i create new category on Hornbill, is there a guide?
  5. Hi I have a user who's on annual leave and we need to swap their license for another staff member who will take over. As we run out of licenses can I just do a straight swap? How can I do this on Hornbill as administrator?
  6. I go to admin, system, organisational data, users and select the user im dealing with. Then I change their Type from basic to user. This is greyed out. I am new to Hornbill and require assistance or guide on how to give users access if there's another way to do so. I would appreciate your help. Many thanks Sandip
  7. Hi Dave, I managed to delete category by going into service portfolio, from the right hand side of the category there was a delete icon, which I didn't see before. Managed to get there at the end. Thanks Sandip
  8. Hi Dave, Thanks for getting back so quickly, appreciate the response. I had a look into this and still wasn't successful. What I need to do is go into Service Portfolio and be able to delete category, im not sure how to do this, is there a simple guide for this? I'll also need to sub category in a different section. I'm in the right direction but am stuck what to do next and how to delete/add categories.
  9. I need to take out a category and add sub category under another category. I would appreciate a step by step guide on how to do this. Kind regards Sandip
  10. Hi, We have an issue that we keep receiving Hornbill ESP Message Processing Error through MyTAPSupport, please help or advise what we can do to tackle this issue. We don't know much about this. Kind regards Sandip
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