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Showing results for tags 'get request details'.
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Related to my post regarding 'Suspend and Wait Feedback' (link at the bottom of this post), can the Get Request Details -> Service Details be extend to allow the return of the 'Feedback Expiry' value in addition to the current 'Feedback Enabled' flag. Cheers Martyn
Related to my earlier post (link at the end of this post), can the Get Request Information > Get Request Details be extended to return two additional fields of Impacted Connection and Interested Connection, holding a concatenate list of emails address from the linked connections, which can be inserted in to the Email nodes as a list of addresses. Cheers Martyn
Linked to my earlier post (below), we are looking to implement a BPM process to trigger after feedback has been provided on closed request. In order to branch following feedback has been provided we will need the Get Request Details node extending to include the Feedback (h_rating) field form the primary request table. Our objective would be then to log a follow up customer feedback service request against the service owner when feedback rating is provided and below a certain level. Cheers Martyn
Similarly to the topic on setting the Human Task completion date/time with the Respond and Fix by Timers, it would be really useful for the Get Request Details node to return the Scheduled From and To date/time fields. This would allow the creation of an activity to be assigned to the owner for the agreed scheduled period, i.e. setting the start after to the From and the Due to the To date/time variable.This would mean the activity created then appears in the analyst Activities screen as well as Change Schedule. Cheers Martyn