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Found 2 results

  1. When users try and put Incidents on-hold, they are receiving the attached error. This is purely only on Incidents, and not Service Requests. No changes have been made to the Incident process since early December, and this issue has just been occurring today. Health Check returns no issues. Can you advise what needs to be done to investigate this further and resolve the issue? Many thanks, Neil
  2. We are intermittently experiencing problems with error messages when trying to take tickets off hold. Affecting some tickets, not all, no pattern to why this is. Error message is attached:- Any suggestions? error.docx
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