Mark (ESC)

Employee Portal - Progressive Capture Description/Guidance being duplicated on Form Prompt Panel

By Mark (ESC), October 28, 2020 in Employee Portal

Employee Portal going live - 'Basic' users denied access: AADSTS50105

By Mark (ESC), October 28, 2020 in Employee Portal

Assign a new 'Progressive Capture' to the 'Report an ICT Issue' in the Employee Portal

By Mark (ESC), October 26, 2020 in Employee Portal

Limit closed ticket history in MY SELF SERVICE to a certain date.

By Mark (ESC), October 26, 2020 in Employee Portal

Change Default Visibility - to TEAM and not CUSTOMER on ticket comments etc

By Mark (ESC), October 23, 2020 in Service Manager

Report an ICT Issue - Form Design Location in Hornbill Administration

By Mark (ESC), October 22, 2020 in Employee Portal

Your request has been resolved - change standard answers.

By Mark (ESC), October 21, 2020 in Employee Portal

Customers/Users reopening Ticket via Employee Portal

By Mark (ESC), October 20, 2020 in Employee Portal

Raise a System Request with ICT

By Mark (ESC), October 15, 2020 in Employee Portal

Single Sign On Failure

By Mark (ESC), October 8, 2020 in System Administration

Create a report against key word in Request>Summary Field

By Mark (ESC), October 2, 2020 in Service Manager

Adding FAQs, what permissions or groups

By Mark (ESC), October 6, 2020 in Employee Portal

• faq
• service manager

Building up FAQ's for Employee Portal

By Mark (ESC), September 11, 2020 in Employee Portal

Against Custom Criteria - How to return request where category is blank

By Mark (ESC), September 10, 2020 in Service Manager

Report for same day resolution of Requests

By Mark (ESC), September 9, 2020 in Service Manager

Incidents or Service Requests (On a date)

By Mark (ESC), August 24, 2020 in Reporting

Failed to save downloaded content

By Mark (ESC), July 16, 2020 in Reporting