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Mark (ESC)

Hornbill Users
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  • Posts

    167

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Topics posted by Mark (ESC)

  1.  

    Asset search not returning any information

    By Mark (ESC), in Service Manager

    • 13 replies
    • 1,179 views
  2.  

    Email Template Variable - {{.H_fixby|formatLocalTime}}

    By Mark (ESC), in Service Manager

    • 1 reply
    • 542 views
  3.  

    My Dashboards - Sharing to others

    By Mark (ESC), in Service Manager

    • 1 reply
    • 570 views
  4.  

    Customer Feedback Report - Questions

    By Mark (ESC), in Service Manager

    • 3 replies
    • 714 views
  5.  

    Request List View - Looking at a ticket now reports it has been updated in view.

    By Mark (ESC), in Service Manager

    • 2 replies
    • 614 views
  6.  

    SLA - Timers Not applying to some tickets ?

    By Mark (ESC), in Service Manager

    • 6 replies
    • 779 views
  7.  

    View for basic users includes, blog, Community and Wiki.

    By Mark (ESC), in Employee Portal

    • 4 replies
    • 1,096 views
  8.  

    Starting with SLA's.

    By Mark (ESC), in Service Manager

    • 5 replies
    • 858 views
  9.  

    "Requests->Request Resolve Time" is blank on reports.

    By Mark (ESC), in Service Manager

    • 1 reply
    • 622 views
  10.  

    Notification type to request owner when customer updates a request via the Hornbill portals - not working

    By Mark (ESC), in Employee Portal

    • 2 replies
    • 856 views
  11.  

    {{.H_datelogged}} variable display Z at end of data

    By Mark (ESC), in Service Manager

    • 2 replies
    • 635 views
  12.  

    Self Service Queue - Email Notification to Agents

    By Mark (ESC), in Employee Portal

    • 2 replies
    • 988 views
  13.  

    Changing comments visibility to all previous tickets to TEAM

    By Mark (ESC), in Service Manager

    • 1 reply
    • 684 views
  14.  

    Email update applied to Ticket - Set default to TEAM

    By Mark (ESC), in Service Manager

    • 5 replies
    • 846 views
  15.  

    Xmlmc method invocation failed for BPM invocation node

    By Mark (ESC), in Service Manager

    • 3 replies
    • 1,043 views
  16.  

    FAQ Views values - reset to zero

    By Mark (ESC), in Employee Portal

    • 1 reply
    • 676 views
  17.  

    Reopening a resolved ticket - "Error - Xmlmc method invocation failed for BPM invocation node"

    By Mark (ESC), in Service Manager

    • 4 replies
    • 747 views
  18.  

    Set Default Template / Hide Templates

    By Mark (ESC), in Service Manager

    • 2 replies
    • 704 views
  19.  

    Email to customer when ticket is updated.

    By Mark (ESC), in Service Manager

    • 8 replies
    • 1,296 views
  20.  

    Inbox not fetching emails via IMAP

    By Mark (ESC), in Service Manager

    • 4 replies
    • 780 views
  21.  

    Correct URL for basic users to access the Employee Portal.

    By Mark (ESC), in Employee Portal

    • 1 reply
    • 894 views
  22.  

    Date received, inbox emails ? Is this information logged.

    By Mark (ESC), in Service Manager

    • 4 replies
    • 763 views
  23.  

    Available FAQs in Ticket Reply

    By Mark (ESC), in Service Manager

    • 1 reply
    • 564 views
  24.  

    Report help ? Same Day resolution

    By Mark (ESC), in Service Manager

    • 6 replies
    • 890 views
  25.  

    Employee Portal - Progressive Capture Description/Guidance being duplicated on Form Prompt Panel

    By Mark (ESC), in Employee Portal

    • 4 replies
    • 881 views
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