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Michael Sharp

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Everything posted by Michael Sharp

  1. Michael Sharp
    Is there a way to bulk import requests either via CSV or other means? If so, what categorisation/field options do we have available? Regards, Mike.
  2. Michael Sharp
    Is it possible to change the "Raised By" date and time please? This is for requests that may have been raised but not historically recorded. Regards, Mike.
  3. Michael Sharp
    Is it possible to delete or edit posts? The preference would be the permission to edit/delete own posts only? Regards, Mike.
  4. Michael Sharp
    Thanks Bob - it does look like I'm making a mountain out of a mole hill if you put it that way. It is a bit odd that the original user is not renamed as part of the import however - this would be rectified if the unique identifier used the SSID which NEVER changes in AD unless the user is deleted and re-created. I understand this would have an enormous affect on other instances if implemented so wouldn't be surprised if this suggestion was rejected on technical terms. Mike.
  5. Michael Sharp
    Hi James, Thanks for the reply and I've seen the video. Issue being however we structure a change request with a question that is an implementation plan. This could have multiple paragraphs, bullet points, indents etc. All of this is removed when submitted. I've tried an email template which did the same unfortunately. Regards, Mike.
  6. Michael Sharp
    Is it possible to generate a form (or report that appears like a form) based on request questions? We would like the ability to print change requests in an easily readable format. The current format removes all spacing and breaks which makes a lengthy change request extremely difficult to review. Mike.
  7. Michael Sharp
    @Gary@ADL, we got around this by having a subfolder called "Request Responses". This has a rule attached that copies all emails to the request number that is found in the subject then moves them to a subfolder automatically so the content is saved. Mike.
  8. Michael Sharp
    I got around this by hosting the images in the Document Library within Hornbill and linked from there. Can't see why logos and default banners can't be embedded in the same way as assets and user images though....?
  9. Michael Sharp
    Works perfectly - why on Earth this isn't more logical I don't know! Thanks, Mike.
  10. Michael Sharp
    Hi Victor, sounds great. Where do we start? Mike.
  11. Michael Sharp
    OK thanks, is there a way around this?
  12. Michael Sharp
    ok, thanks. Is this a decision by design?
  13. Michael Sharp
    I have an issue where when an email notification is sent, the template does not pull through custom field values e.g. "H_custom_a". These fields are currently populated during progressive capture. Please can someone explain where I might be going wrong?
  14. Michael Sharp
    Am I missing something obvious or isn't there a button to confirm a comment? I appreciate you can hit enter however I think this should be reserved for a carriage return? This issue is mirrored between Chrome and Edge.
  15. Michael Sharp
    Hi Bob, Whilst I haven't got a report that I need to run immediately, if I needed to run a report to show a breakdown and tally of faults per person for a department head. This will certainly be a requirement going forwards. For example, we would have a report for our Commercial Litigation department which shows all tickets (open or closed) for the past month which shows all users and a tally for each? Regards, Mike.
  16. Michael Sharp
    Thanks very much @Victor!
  17. Michael Sharp
    Hi Bob, Wouldn't we lose the data for the old tickets attached to that user though? So this information wouldn't be included in the report? Mike.
  18. Michael Sharp
    Hi Victor, happy to wait until this stops if that is the actual issue. We should surpass the 160+ test tickets over the next day or so anyway. Regards, Mike.
  19. Michael Sharp
    Hi Bob, Thanks for the heads up on this. My thoughts are if the reports are run against live users in a department for example, it would show as two entries for one person? Regards, Mike.
  20. Michael Sharp
    Hi Bob, The SAMAccountName has to be changed to service correct login details e.g. jmw\MichaelSharp would become JMW\MichaelJones when a name is changed. This presents the best visual experience. Won't this have a detrimental impact on reporting? I agree with DeadMeatGF's suggestion in that regard. Unless the SAMAccountName is used for SSO purposes? Regards, Mike.
  21. Michael Sharp
    Hi James, the questions still appear on refresh. Another example is SR00000035. This seems to happen where custom forms are used on progressive capture and the random questions do not appear on others. Another thought I've had - these seem to be answers from previous service requests that have been cleared off the system pre-switch on. I wonder if SR00000035 used to exist with these answers? The SR number was reset to zero during the clear down which may explain it??? Bob Dickinson carried out the clear down if he can perhaps shed any light on this?
  22. Michael Sharp
    Excellent, works brilliantly thanks.
  23. Michael Sharp
    In my instance, I can see that random questions are being dragged into my requests from other catalogue items. These are not seen during progressive capture. Is anyone else seeing this fault? For Hornbill administrator's reference, an example is service request SR00000085. Regards, Mike.
  24. Michael Sharp
    It seems that when you paste text into a "Post Update" field with Microsoft Edge, it often appears twice (almost a double paste). Is this a bug with our instance or more widespread? This happens on multiple clients.
  25. Michael Sharp
    Hi, thanks for your response. I was hoping for this function however see below all options given. Mike.
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