Michael Sharp

Don't you just add the connections to the To field in the email window from the Problem ticket? ADMIN EDIT: Screenshot removed as it contains confidential information

I might be being blind, but is there a menu I can see a list of posts I have raised rather than a list of updates? Would also be good if I could archive my own posts in the event a query has been dealt with and is no longer required on the forum. Might also give your guys more focus on the outstanding posts? Regards, Mike.

Did he get his 50p a user in the end...? xD

Hi all, Please can someone have a look into how I reverse sort this data (see attached)? Currently the users with the most tickets appear at the end of the report however I would like the users with the most tickets to appear at the top of the report. Also, is it possible to limit this report to only return users who have raised 3 or more tickets? Thanks and regards, Mike. requests---most-tickets-by-individual-datename-variable.report.txt

Please can someone look into this? Thanks, Mike.

This is a great report thanks, everything I needed for this particular requirement!

Absolute legend @Victor thanks. Will check this out! Regards, Mike.

Not completed and open/available. Need a list of tasks, due by, and whether they're tied to any tickets

Is it possible to report on all outstanding tasks for an individual or team? Regards, Mike.

Hi Gerry, I would like to join this request please as I'm interested on how we search for/redact/extract personal data in the event of a subject access request or right to be forgotten request. Unless this can be immediately answered? Thanks and regards, Mike.

Good afternoon, I would like the ability to place tickets on hold until a custom date/time defined in a custom field (defined with progressive capture or adjusted in the details pane). Is this possible please? The requirement is to place a ticket on hold until a new starter on-boards for post on-boarding activities e.g. collecting proof of ID on day 1 etc. Regards, Mike.

Hi @James Ainsworth bumping this as requested - my idea above in the screenshot Thanks. Mike.

Good afternoon, I would like a report please that shows me all tickets raised by email by the time the email was received rather than the date logged. I need this from year to date so would like my reporting limited increased to perhaps 10k results please? I know I spoke to @Victor regarding this yesterday. Further to this, I would also like a report to return all requests raised by analyst so I can marry the two together (currently I don't use the self service). Regards and thanks, Mike.

Hi, Can you see all the completed tasks vs my HUD are missing? Mike.

Hi Victor, Apparently I'm not permitted to send you a message? Our ref in our instance is SR00012174. Regards, Mike.

We have a service request whereby most of the posts seem to have vanished. We have tried to adjust views etc without any luck. Please can someone assist? Reference on our platform is SR00012174. Regards, Mike.

@James Ainsworth is this something you could have a look into please? I know in the past you've been particularly helpful Cheers, Mike.

Hello Hornbill????

Hi, I don't appear to be able to add pictures to users that don't have one? I'm able to change a picture for a new one but not add a picture where it is blank? Regards, Mike.

Thanks for this James - I think a better solution (albeit probably a time consuming one) would be to add a hyperlink (same function as resolution category) just under the catalog item? I've attached how I think this might look. Regards, Mike.

Hi James, Still an irritable issue for me. Would be great if this could be a feature added. Could I suggest in the first instance the category can be changed without going into the details pane like the closure category? Regards, Mike.

Seems to have done the trick thanks!

I'm on Version 64.0.3282.167 (Official Build) (64-bit)

I'm on Chrome? Windows 10

Not sure if I'm missing something but trying to look into using Boards and can't seem to see the list titles? Mike.