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Gary@ADL

Hornbill Users
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Topics posted by Gary@ADL

  1.  

    attachments not appearing at all

    By Gary@ADL, in Service Manager

    • 7 replies
    • 1,996 views
  2.  

    email templates

    By Gary@ADL, in Service Manager

    • 9 replies
    • 2,344 views
  3.  

    no capture ID found

    By Gary@ADL, in Progressive Capture

    • 2 replies
    • 1,600 views
  4.  

    set resolution text via automated process

    By Gary@ADL, in Business Process Automation

    • 11 replies
    • 2,493 views
  5.  

    set a call to auto-close after a period without a task

    By Gary@ADL, in Business Process Automation

    • 7 replies
    • 2,022 views
  6.  

    is there anyway for a call to re-open automatically if more information is added to it?

    By Gary@ADL, in Business Process Automation

    • 2 replies
    • 1,221 views
  7.  

    skipping of standard mandatory forms in hornbill

    By Gary@ADL, in Service Manager

    • 3 replies
    • 1,161 views
  8.  

    Rich Text content for request timeline entries

    By Gary@ADL, in Service Manager

    • 18 replies
    • 3,216 views
  9.  

    cant seem to use snippets on call resolution

    By Gary@ADL, in Service Manager

    • 3 replies
    • 1,190 views
  10.  

    suggestion - 'log-to-me' button on the analyst assignment screen

    By Gary@ADL, in Progressive Capture

    • 1 reply
    • 1,288 views
  11.  

    easy way for analyst to view a users tickets

    By Gary@ADL, in Service Manager

    • 16 replies
    • 3,126 views
  12.  

    checkpoint help

    By Gary@ADL, in Progressive Capture

    • 2 replies
    • 1,318 views
  13.  

    can 'decisions' on process capture reference simple lists

    By Gary@ADL, in Progressive Capture

    • 5 replies
    • 1,740 views
  14.  

    update release notes

    By Gary@ADL, in Service Manager

    • 2 replies
    • 1,000 views
  15.  

    Real-Time reporting

    By Gary@ADL, in Reporting

      
    • 1 reply
    • 1,421 views
  16.  

    names on connection not expanding

    By Gary@ADL, in Service Manager

      
    • 2 replies
    • 1,294 views
  17.  

    email automation issue

    By Gary@ADL, in Business Process Automation

      
    • 3 replies
    • 1,419 views
  18.  

    decision error frustration - outcomes must be accept or refuse

    By Gary@ADL, in Progressive Capture

    • 3 replies
    • 1,703 views
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