Gary@ADL Posted September 21, 2016 Share Posted September 21, 2016 Guys - I know ths has been touched on before, but can anyone explain why my attachments aren't appearing in a call at all? the attachment has come in via an email reply, and so has been added to the ticket automatically. but the update gives no indication that theirs an attachment there, even clicking show more (thus showing me the full contents of the update) doesn't indicate theirs an attachment. I have to actually open the email to view it (but why would I normally do this when the show more button should show me the full content of the emails) Fortunately the user has indicated he has attached something so I was able to spot this one... as you can see in my screenshot, I have no 'attachments' tab, but there is an attachment in the highlighted email... thanks Link to comment Share on other sites More sharing options...
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