ArmandoDM

Hi @Ann thank you for reporting the issue on the Product ID. We were able to replicate it, the asset list not displaying the general property Product ID . This issue will be fixed asap and it will be available in one of the upcoming updates. Apologies for the inconvenience. Kind Regards Armando

Hi @Ann are you importing assets of type software ? In this case you need to populate: swVendorId swVendorName swProductId swProductName swVersion (this is the ID of the version) swVersionName with ID and name of vendor/product/version. If you can double check that the values are set correctly, you should be able to see them in the asset list and the asset details page. We cannot replicate the issue. Regards Armando

Hi @Ann I think 'type' is the name of the type, not the ID. May you please replace 47 with the name and try again ? Regards Armando

Hi @Frank Reay I think there is an app-setting for making the comment mandatory ? Regards Armando

@NickH@Martyn Houghton the relevant change is under test at the moment. It will be available in the next build or the one after. A new property 'License Count' has been added to the assets with class Software. Regards Armando

Hi @AlexOnTheHill I will mention to the relevant people about this proposed enhancement. At the moment, its not possible to search for the entire phrase, but the results are returned by relevance. So, if you search for ''New Self Service Portal'' then the top results are the ones having the more number of occurrences of each word, which should make more likely the FAQs you're searching for is among the top ones. Regards Armando

Thank you @Adrian Simpkins

Hi @Adrian Simpkins we are not able to replicate this issue in Firefox. May the user check that he's on the latest version of Firefox, clear the cache and try again please? Regards Armando

Hi @Adrian Simpkins no worries Armando

Hi @Adrian Simpkins the departments are defined as a group in the Admin (see screenshot), and as you suggest its not freetext. If you type a few letters, the department names should appear in the dropdown, as long as a match is found. Regards Armando

Hi @Brhow there are a few conditions on the teams you may share the view with. Here is the relevant wiki page where you may find more details. https://wiki.hornbill.com/index.php/Request_List_Views Hope this helps Armando

Hi @Dave Longley you can manage what to display in the customer section in the admin tool. See screenshot. Regards Armando

Hi @NickH its not a different naming convention, just a typo in the display name for that custom field. Thank you for reporting this, we'll amend it. Regards Armando

Hi @Dan Munns we identified an issue with h_custom_40 not being populated. The issue has been addressed and fixed and it will be available with the next build. As far the custom fields 38, 39 we were unable to replicate the issue, so should it happen again please let us know cause we need to investigate deeper under which conditions these 2 custom field are not populated. Regards Armando

Hi @Dan Munns I will report this issue for investigation and fix. Apologies for the inconvenience. Regards Armando

Hi @Dan Munns does the description gets populated with the custom field 38 and 39 ? Is the issue only with custom field 40 ? Regards Armando

Hi @PeterL I don't think its possible to skip the broken stage, but you may resume or restart it under certain conditions. Here is some more details about it https://wiki.hornbill.com/index.php/Business_Process_Designer The progressive capture looks ok, can you please make sure that the release type is not reset somewhere in the BPM process? Regards Armando

What's New Attachments can now be added to Change Requests via routing rules. This behaviour can be controlled via "app.email.routing.rules.update.addAttachments.CH" and "app.email.routing.rules.update.addAttachments.PM" application settings. - See more on the wiki https://wiki.hornbill.com/index.php/Routing_Rule_Templates What's Fixed Advanced search on sub-status attributes in the Assets action tab does not return any results. {PM00163558} Unable to locate some customers when changing the Request's customer.{PM00163572} Incorrect email template when updating a Service Request via 'updateRequest' routing rule. {PM00163581} The condition 'Last Updated By Type' in views to filter by user type.{PM00163591} Last updated value of Requests that you own is being updated by opening a Request. {PM00163608} Request's impact assessment is not displayed in the Request details page. {PM00163610} Unable to create or run custom Reports in in-app reporting. {PM00163622}

Hi @Ann-MarieHolloway that's the default template that you may update and leave the link of your choice. Here you may find more details about it: https://wiki.hornbill.com/index.php/Update_Action_Item As per documentation, the connections should not receive any notification. Regards Armando

No worries @Dave Longley

Hi @David Longley so in this case you need to use "Autoresponder" and not "Email". For some reason the description does not include "Autoresponder" among the possible options, so I will make sure this will be added ASAP. Please let me know if this works. Regards Armando

@David Longley just to clear any doubt, the source 'Email' is set when you raise a request from an email (see screenshot). Is this how the request is raised?

Hi @Dave Longley we were unable to replicate the issue. Is this request raised by the autoresponder or manually from an email ? In case the request is raised from the autoresponder, then you may use '== Autoresponder' instead. Regards Armando

Hi @Alisha thank you for posting this issue. I will report it to the relevant people for investigation. Regards Armando

Hi @Adrian Simpkins each service may have only one owner and its not currently possible to assign multiple owners. Nonetheless, users with Services Manager role may still make changes to the service, if they satisfy the required conditions. You may read more details on the following page: https://wiki.hornbill.com/index.php/Service_Details Hope this helps Regards Armando