ArmandoDM

Thank you @Paul Alexander

Hi @Paul Alexander I will report this issue to the relevant team. May I ask what were you trying to delete from the service page? Regards Armando

No worries @John C

Thank you for giving confirmation @Jack_Podmore Regards Armando

Hi @Paul Alexander, @Frank Reay @Jack_Podmore @John C your instance has been updated , the notification framework has been reverted to the previous version. Apologies for the inconvenience. Regards Armando

@Jack_Podmore yes, this 2 settings define the 'From' in the notifications Regards Armando

Hi @John C the email notifications are sent from the domain specified in the following app settings: guest.app.requests.notification.emailDomain guest.app.requests.notification.emailPrefix Can you please check they are set ? Regards Armando

Hi @Paul Alexander all the notification emails are sent from the domain specified into the following app-settings: guest.app.requests.notification.emailDomain guest.app.requests.notification.emailPrefix There is no option to change this only for a service. I will mention this issue to the relevant people , not sure if there is any enhancement scheduled for this issue. Regards Armando

no Worries @Nikolaj

Hi @Nikolaj every template apart from the ones with class 'software' and 'general' have a column 'model' which will populate the property h_model of the asset. If you download a new template you should be able to see the column 'model'. Are you on the latest SM build? Regards Armando

Hi @Frank Reay thank you. The issue has been identified and we will provide a fix as soon as possible. Regards Armando

Hi @Frank Reay if the request updated is a Service Request, then you should receive the email as per template EmailConfirmationUpdatedServiceRequest. I will report this issue for investigation. Regards Armando

Hi @NickH you may use the BPM operation entity->Requests->Log Request->Log New Change' for this. Here is some more details about the BPM operations: https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow Hope this helps Regards Armando

No problem @Paul Alexander

Hi @Paul Alexander have you selected a company in your form ? In this case, the users returned in the Owned By look-up will be based on the Company Group specified in the Company field if this is already populated. Here is some more details about the properties Used By/Owned By: https://wiki.hornbill.com/index.php/Assets Regards Armando

Hi @Paul Alexander I reported this issue for investigation. I will keep you updated. Thank you Armando

Hi @Paul Alexander we are unable to replicate this issue. If you can give some extra info to help us replicating it would be very helpful. Can you please double check that the 2 screenshots refer to the same asset ID, as I can see there are name assets names BlueBeam. Was the asset originally created with or without the Used By user? Is the user still active? Can you see other assets showing the same issue or its just this one specifically ? Are you on the latest SM build? Regards Armando

@David Longley to populate Used By and Owned By you need to use the same syntax. For example: usedById = davidl usedByName = David Longley usedByType = 0 ownedById = phadley ownedByName = THE NAME OF THIS USER ownedByType = 0 All the informations you need can be found on the user profile page: https://devadmin.hornbill.com/<YOUR INSTANCE NAME>/accounts/users/davidl/ usedById = User ID usedByName = First Name + Last Name usedByType = 0 Regards Armando

Hi @Dave Longley in the attachments I can see that the informations on Used By / Owned By are not complete; they miss usedById and ownedById (which are set under usedByName and ownedByName). You need to provide: usedById usedByName usedByType ownedById ownedByName ownedByType Hope this helps Regards Armando

Hi @Michael Sharp unfortunately its a bug. I've reported the issue for fix. Regards Armando

@Tina.Lapere it should be at the latest in a couple of weeks Regards Armando

Hi @Tina.Lapere thank you for your post. The form should actually return only the active users, not the archived ones. I reported this issue but it could not be replicated; as expected, only the active users are shown in the progressive capture form. May I ask you to wait until the next SM build and try again please? If you still experience the same issue, then this will need further investigation on your instance. Kind Regards Armando

Hi @Ann-MarieHolloway I don't think there is a notification for this, but you can see the history of the service status on the service page, click on Metrics. Regards Armando

Hi @Frank Reay as you say, the first group of settings just specify the email template to use IF an email notification is meant to be sent. So, if the second setting says 'none' then the email should not be sent. Can you please double check that the email sent is after a member is added to the request, or maybe the same template is used for some other action? I will report this issue for verification. Regards Armando

Hi @JAquino we are aware of this issue, occurring on the filters 'after' and 'before'. It has now been fixed and it will be available in the next build. Apologies for the inconvenience. Regards Armando