ArmandoDM
Hornbill Developer-
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Everything posted by ArmandoDM
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Service Manager Category/Closure Category Filtering
ArmandoDM replied to will.good's topic in Service Manager
Good morning @will.good while is never a good idea to reimport data with different IDs, the change doesn't seem trivial. I'll mention your request to the relevant people for consideration. Regards Armando -
bug? assetsCreateSoftware not populating Version
ArmandoDM replied to Martyn Houghton's topic in Business Process Automation
@Martyn Houghton Yes, I will ask to update the help text to reflect this. About the enhancement, if you raise it then the relevant team will make a decision and schedule according to priorities. Thank you Armando -
bug? assetsCreateSoftware not populating Version
ArmandoDM replied to Martyn Houghton's topic in Business Process Automation
Good morning @Martyn Houghton the version as 'Variable' requires the Version ID (as read from the table h_itsm_product_versions) instead of the name. Or you can change the version to 'Manual' and select 11.1 from the list. Regards Armando -
Hi @Will Darley you should see the button; there is no app-setting to be enabled. I'll mention this issue for investigation. Thank you for reporting this.
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@Will Darley with the last build it was released an enhancement to display the button even if the request is already assigned, except if the assign functionality is locked or disabled. Can you please check if you're not in one of these cases for your request ? Regards Armando
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Good morning @Cristian it seems strange that some services are translated and others are not. For a service which is NOT translated, can you try removing the translation and add back in ? The issue might be inconsistent data in the database Thank you Armando
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Missing automation for updating the Change Type
ArmandoDM replied to samwoo's topic in Business Process Automation
Good morning @samwoo we identified the issue mentioned and we will provide a fix with the next build. Apologies for the inconvenience Regards Armando -
Creating a new chart on default Dashboard - filter selection incorrect
ArmandoDM replied to Ashley's topic in Service Manager
Good morning @Ashley we identified and fixed an issue causing My Dashboard displaying incorrect data. The fix will be available with the next build. About the chart title, we are unable to replicate the issue; any change in the title is reflected in the preview as well as in My Dashboards view. If you could provide more details , possibly replication steps, we can try to replicate and fix. Regards Armando -
Error with Request List advanced search filtering
ArmandoDM replied to Gareth Cantrell's topic in Service Manager
Good afternoon @Gareth Cantrell @Andrei Spiridon we identified the issue reported above. The fix will be available with the next build. Regards Armando -
Self service - Attachments not coming through
ArmandoDM replied to JAquino's topic in Service Manager
Good afternoon @JAquino may I ask for more details about the issue you are experiencing with the attachments ? If I understand well, you're using the functionality 'Raise Request' from an email. Can you give more details about 'certain attachments' ? Does the issue occurs only with some of them ? Which type of attachments they are ? Do they have special characters in their name or they are big size ? Are the attachments linked to the email and they are not carried over the request that has been logged or they are attachments that you add manually via progressive capture and they are not attached to the request ? If you can provide details, ideally replication steps, that would be very helpful so we can investigate and address the issue. Thank you Armando -
Hi @EWA the new feature for adding scheduled request is currently being tested, and it has not been released yet. We did update accordingly the relevant documentation, apologies for the inconvenience. Regards Armando
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Good afternoon @Frank Reay the issue has been identified and fixed. It will be available with the next build Regards Armando
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Good fternoon @Jim @Frank Reay can you please provide some replication steps on how you achieve this, as we've not been able to replicate this issue. Regards Armando
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Good morning @Adrian Simpkins to my understanding you have 2 questions, one with 2 answers (Yes/No) and the other one with 6 answers (Bad/Ok/Good/Great/...) The images 2 and 4 are corrects, as the user only sees the relevant answers for that question. In the image 1 you should only see Yes/No, and the in the image 3 you should only see Bad/Ok/.... instead of all anwers for all questions. This issue has been fixed and it will be available in the next build. Regards Armando
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Service Connections creating duplicating records when toggled
ArmandoDM replied to Gareth Cantrell's topic in Service Manager
Good evening @Gareth Cantrell thank you for reporting this issue. We were able to replicate it. This has been fixed now and the fix will be availble in the next build. Regards Armando -
Query re linking Assets to service requests
ArmandoDM replied to JanS2000's topic in Service Manager
Good afternoon @JanS2000 we identified the issu reported above and we're working on a fix. Kind regards Armando -
Service Manager - linkAsset - Duplicate Links
ArmandoDM replied to CraigP's topic in Integration Connectors, API & Webhooks
Hi @CraigP can I please have more details about where in the process the duplicate is created ? A screenshot of the relevant nodes or a simplified process that we can use as an example might help us replicating the issue. From what I can see, the nodes that link an asset to a request are 'Requests->Assets->Create ... Asset' (in which case the system create a new asset and link to the requests) and 'Requests->Assets->Add ... Asset', but none of these operations should create duplicates, and we cannot replicate the issue you mention. Regards Armando