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Darren Rose

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Everything posted by Darren Rose

  1. Darren Rose
    Great, Alex. That's really helpful
  2. Darren Rose
    Hi We're not really using Asset management yet, but as I prep for next year, it would be good to be able to use Asset management for managing software asset in particular from a budgeting perspective. I'm keen to hear how others are using Asset Management, and if there are any tips for things to definitely do, and things to definitely avoid! Thanks Darren
  3. Darren Rose
    That answers that one then Thanks
  4. Darren Rose
    That sounds spot on @alextumber I was basically trying to build the template, using the BPM, but there are some gaps in that at the moment, and it looks like Project Templates will address that thanks Darren
  5. Darren Rose
    I have created a project BPM, which included created a task. It all seemed to be going well, and the task was created and assigned to me. However, I can only see it in 'My activities' and not in the tasks tasks on the project. Have I missed a step somewhere? Thanks Darren
  6. Darren Rose
    Thanks for the swift reply @alextumber It's around being able to build out templates I guess. Although, we could work around it using tasks and the BPM phases, rather than Milestones. Let me have a bit more a play and get back to you on this thread. Thanks Darren
  7. Darren Rose
    I've been having a good play with PM and it all seems to make sense based on what we saw the other week at your offices. I did have one enhancement idea / request, that would be hugely beneficial for us. Could it be possible to create milestones in the BPM, and then associate tasks. It's a bit like parallel processing possibly?? If I could create milestones as part of a BPM, it would make templating our projects much easier. Haven't run into any other errors or problems yet, but will keep testing. thanks Darren
  8. Darren Rose
    @Steven Boardman looks great. I like that it will also show up known issues as well. Another very useful feature to have. Thanks Darren
  9. Darren Rose
    Hi @James Ainsworth Are there any updates on this requirement? We're close to mobilising a new team and if this feature was due v soon, it would save us quite a lot of time and effort thanks Darren
  10. Darren Rose
    + 1. We would also like the ability to share the charts which are created against the views too.
  11. Darren Rose
    Hi @Steven Boardman as mentioned this morning, this is post we made regarding searching on Hornbill Service Portal. Being able to use more than one word in the search, without them having to be next to each other would be hugely beneficial. We're having a big push on FAQ's atm, and the only negative feedback we've had is that people cannot find the right FAQ, even though the one they need is published thanks Darren
  12. Darren Rose
    Hi Do Hornbill provide a method for reporting on the terms, words, phrases etc... that end users have searched for on the Service Portal? It would be great to see what people are searching for, because this may help us build more targeted FAQ's / Forms etc... thanks Darren
  13. Darren Rose
    Hi I just thought I'd give this post a bit of a bump because I'm currently working on snippets and would like more formatting features if possible. This includes the ability to add links such as FAQ's or Catalog items on the self service portal. Is there any update on where Snippets will have more formatting options? thanks Darren
  14. Darren Rose
    Hello Hopefully this makes sense... When adding an activity to a BPM, I would like to have a default 'time taken' that could be used for populating Timesheet Manager. for example, if we know an activity take 5 mins to complete, we would build that into the BPM. When an analyst completes that activity, it would add the default time of 5 minutes to their timesheet. Would that be possible? thanks Darren
  15. Darren Rose
    Daniel, that's great news, thanks Darren
  16. Darren Rose
    This would be a really useful feature to have available if possible thanks Darren
  17. Darren Rose
    Yep, exactly what I'm after. Ideally without the analyst having to do anything. Thanks Darren
  18. Darren Rose
    @Daniel Dekel thanks for the swift reply, and I'm glad it can be put in the next build. This will make it a lot easier for us to adopt timesheet mgr. Darren
  19. Darren Rose
    Hi, I am trying to capture the time spent logging a request in timesheet manager, but can't seem to find out how to do it. Has anyone set this up in the past and using it? thanks Darren
  20. Darren Rose
    Did we just just fix this by applying the default categories and ensuring that permissions were correct?
  21. Darren Rose
    Hi When trying to use timesheet manager to capture email activity, I seem to have hit an issue. I have set a default category for email in Timesheets > Manage default categories. However, when replying to an email the default category is not being selected. The timer starts automatically, which is great, but the default category isnyt being applied. Any ideas? @Daniel Dekel? Thanks, Darren
  22. Darren Rose
    That's great, thanks @Daniel Dekel I'll keep my eyes open for it
  23. Darren Rose
    @Daniel Dekel if possible that would be great. We're looking to push the functionality of timesheet manager and this would certainly streamline the process. Hopefully it's something that can be done Thanks Darren
  24. Darren Rose
    When using timesheet manager, would it be possible to automatically add the scheduled meeting duration to a timesheet. i.e. If I had a meeting booked from 13:00 - 14:00, when I mark complete it already had 1 hour in the duration. If the meeting was less or more, I could adjust, but it would be good if it picked up the planned meeting duration thanks Darren
  25. Darren Rose
    Thanks @Steven Boardman that all makes sense, and matches up with the issues we had - ie. it happening on old calls. I'll run a few tests to make sure that the update is working as expected. Thanks Darren
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