Darren Rose

Hi I wondered if there were any updates on when Self Service reporting will be available in Service manager, including the ability to schedule reports? Thanks Darren

When using the Gant Chart View, would it be possible to add a link to the task, so that it would be easier to open the task (name) and edit it, whilst using this view? i.e. Clicking on exection task 1, I could then amend the start date / end dates etc,,,

Works a treat, thanks Victor

Hello Is there a method for reporting on the time to respond to email? I am interested in finding out the date difference between the time an email was recieved and when it is raised as a ticket. thanks

Hi We've been doing a lot of test projects, and I'd like to clear them out from the DB, so that I can start with a clean slate. Is there a process in place for being able to do this? Thanks Darren

Thanks @James Ainsworth

James, Doesn't seem to be picking up Change Requests Properly. If I type in the full number, I don't get any results

Hi, I've noticed an odd behavior when searching for Change Requests to add as a relationship. When I type CH the list starts to show changes. However, when I then start to add '0's it doesn't work e.g CH00 Thanks Darren

I was struggling to get changes to appear, and the forum comes to the rescue. again. Thanks

@Gerry we create Apps, and manage them how we always do - excel spreadsheets and MS project... even if we haven't created the App in house, managing the lifecycle and feature requests through a product app rather than relying on Subject Matter Expert knowledge, would bring a level of governance that we currently lack

@Gerry a product manager app is definitely something that VINCI is interested in

+ 1 for this functionality too. Being able to use Skype for business to search a users ticket history, as well as allow the option to raise a new from their record would be extremely useful and improve the overall experience for End User and Service desk Staff alike

Do we know what the problem was @TrevorKillick? We seem to have run into a few issues with reports over the last couple of weeks... @Steven Boardman

+1 from me too

Yep, we've raised this request before for Tasks to be able to take into account working calendar, so I will add my +1 to this post as well

The h_itsm_services table has 2 columns which we would find very useful to use - Business Owner and Technical Owner However, these do not appear to be used and I am unable to populate them via the Services in Service Manager. Am I missing something? thanks Darren

Hi It would be really useful to associate a project with some Organisational Data. This could be as a relationship maybe? We currently report on projects by the Operating Divisions of the company, so being able to include this information would be very useful. Also, projects may also have a sponsor from the business who is not a Service Manager User. At the moment, I cannot add them to the project in anyway because they are a basic user, but it would be useful to be able to add them to the project, even if only to able to use it at a reporting level thanks Darren

@Pamela thank you for that. After resampling them all it appears to be ok thanks Darren

Good morning. Does anyone know why some 'measures' are showing as pink? We seem to have a few issues with the data in our reports too, so wondered if the pink related to anything in particular? Thanks Darren

Thanks for the reply @Steven Boardman and I thought you might say about Customer Manager I'll use the Custom Button Workaround option, which I had already done to take me to the doc library, but see if I can improve it with the tips you've provided. thanks Darren

Hello We're currently using Organisations in Service Manager to keeping our Service Partners information - key contacts, support email addresses etc... It would be really useful to be able to add attachments against an Organisation so that I could attach the Service Agreement, or other such documents to the Organisation. Is this function something that could be added? Thanks Darren

Thanks @Steven Boardman that looks very promising indeed. As soon as it's ready, we've some excellent scenarios where it will definitely win us some points with the business. We've got the buy in from another team to start using Service Manager to manage their own service, and FAQ's and End User knowledge at point of logging a call are going to big factor in how successful it is. Thanks Darren

You beat me to it, @Keith Our existing project portfolio is very similar and there is a requirement for some additional fields to be added to the project, and some custom fields would be ideal Thanks Darren

Hi @Steven Boardman Are there any updates on the development of Dynamic knowledge? Thanks Darren

Thanks again