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Darren Rose

Hornbill Users
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Everything posted by Darren Rose

  1. Hi, Would it be possible to add a project sub-status filter the Projects Overview in Programmes please? Thanks Darren
  2. Hi @Deen No this is in the reports under admin>Service Manager> reports
  3. Any ideas @AlexTumber @Daniel Dekel?
  4. Hello when running any reports in Service Manager today, if a report takes longer than 10 seconds to run then the report is blank. The file size is c.200bytes and only includes the column headers. If you filter the report to a much smaller result and it runs less than 10 seconds, then the reports exports as expected Any ideas? Darren
  5. Hi We currently use the R-Script solution to integrate with PowerBI for reporting. However, this solution does cause issues as the script seems to need changing every 12 months (and when you have 50+ reports to update, it's not good) We're now looking at using the data export tool to extract a few key data sets to a SQL instance on Azure. We will then use that as the data source for PowerBI reports. Has anyone else done this yet? If so, it would be great to hear what you learnt from the process Thanks Darren
  6. Thanks @Jeremy I thought it was probably me
  7. Good Morning I wanted to add a link to our Company Privacy notice into the Terms and Conditions on the Customer Portal. However, there doesn't seem to be an elegant way of adding a hyperlink. HMTL doesn't work and a wiki markup link continues to show the full link. See below screenshot. It's very possible I'm missing something of course. If there is a better place to add a link to out privacy notice on the Customer Portal Login screen, please let me know Thanks Darren
  8. Hi I'm trying to find out which of our services have feedback enabled, but on the h_itsm_services table the value in the h_feedback_enabled column is 0 for all services, even though we have a number of services that have the star rating and / or questions enabled. Is there another way to report on which services have feedback switched on? Thanks Darren
  9. Would it be possible to be able edit the search to be able to say whether it will only search FAQ's or Requests etc... This would be particularly useful for limiting it to FAQ's on our main home page Thanks Darren
  10. Thanks, Daniel Do we have any ETA on the next mobile build so that we can plan the next phase of us pushing it out to our user base? thanks
  11. I should just clarify that this is the mobile version of the portal, and happens regardless of the device you view it on. Thanks Darren
  12. Morning during testing today we discovered a formatting issue when viewing the portal on a mobile device. The section highlighted in Red, which includes the menu is not visible because the text is white. If you click on the right hand side of this area, the menu slides out from the right, but appears blank because the text is again, in white. If you switch the phone to night mode to change the background to black, then you see the title and menu correctly. Can this be looked at please? Thanks Darren
  13. Hi @Daniel Dekel I just noticed that when viewing the portal on mobile, the new 'no impacted services' isn't there. It only appears to be visible on desktop thanks Darren
  14. @samwoo yeah, it looks like I'll have to use an image as a workaround for now, but then it becomes problematic to maintain and update. Hopefully it will be a quick fix
  15. Hi We've come across an issue with the way the Employee Portal displays tables in the FAQ's. One of our FAQ's has a table in it which is nicely formatted with colours etc... which was copied from Excel and this used to display fine on the old portal. However, on the Employee portal, it looks like this and not very good. @Katie FYI Thanks Darren
  16. Morning When using the Impacted Services widget, would it be possible for it say 'No Impacted Services' in the widget when there is nothing to display? I know there is the option to hide the widget if there is no data available, but that only applies if it's the full width, which we don't want to do Thanks Darren
  17. hmm, that does look ok though... interesting
  18. and it's a nice and crisp image @Jeremy?
  19. Just in addition to this, it doesn't matter if we upload a 72dpi or 300dpi image, it's always blurry...
  20. I'm after some tips on how to get our background for the Employee Portal looking the best it can be. We're struggling to get it looking sharp, so I wondered if anyone else had successfully added some to the background without it looking blurry (the screenshot makes all of it look bad, but it's just the background image that's blurry) We've followed the guidelines on the wiki re: sizing etc... thanks Darren
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