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Showing results for tags 'Auto Assignment'.
The current Assignment BPM processes have to be supplied with a manual hardcoded Team value, which means you either have to have individual process for each service or if you want to use a generic process you have to create a large number of branches to auto assign the request to the correct team. Given that the request is linked to a Service and in the Service settings you link this to the Team(s) that support the service, can we raise a Request for Change for the option of the BPM Assignment Task to automatically allocate to the Team(s) set in the Service settings. This way you can use a common/generic process for al your requests and context of the Service the request has been logged against will determine which team the auto assignment allocates it to. Cheers Martyn
First post so go easy I maybe missing a trick but I am trying to set up an auto assignment whereby the request is assigned to the Request Creator no matter which team they are in. I can do this if I specify the team as 1st Line however we often have other teams generating tickets. If I use as screenshot shows, it will not assign to anyone.