Jeremy

We are getting these errors too, it looks like something relating to activities.... We also can't open activities or view them.

@Lee Jones you will need to change this highlighted but to Manual rather than Auto and then choose the team that you are assigning too.

@Adam Toms this is what some of our analysts do, but as it does not appear on the timeline you have no idea if some has emailed or not, which leads to confusion about what stage the request is at.

@James Ainsworth this won't work very well for us as we would expect this request to be in the main queue/request list

I was wondering if anyone can shed some light on these system settings to see if there are what we are expecting and if we can use them to help in our work flows etc? experimental.feature.bpm.enableundofeature experimental.feature.pcf.allowfieldbinding experimental.feature.pcf.enableVersion2

@James Ainsworth this would be a great starting place. I guess this request would then appear in their request list for them to action.... as any other normal request?

@James Ainsworth the problem that we would have with this approach is that we do not normally assign to individuals, we assign to a team and then they choose the requests. Also would this allow people that are in non-supporting teams permissions to interact with the request? Personally I think that have the linked services would be a better option, also this then gives scope for other enhancements like allowing the FAQs to be bought into the request from for both linked services etc.

@James Ainsworth exactly how @nasimg suggests if the request is linked via services then I would expect those analysts in the supporting service to be able to update/close/hand the request in the same way as the service that it logged against. From our side we cannot see that many complexities but we don't understand the Service Manager application as you guys do.

Is it possible to add attachments via the BPM onto the timeline? As this then allows you to open the attachment in the browser window rather than having to download it and then open it as this is long winded and means we have analysts downloading files multiple times and potentially storing senstive screenshots etc of things that shouldn't be kept on their local devices.

@Steve Giller also apart from the above comment can you utilise the templates etc that are available in the normal email sending action?

Does Hornbill have any plans to action this request? As currently we are going through a process where our services list is going to get longer and would like an easier way to find/filter these services.

@Steven Boardman Yes it looks like it is the comma in the value field!

Are there any thoughts from Hornbill about this query?

@Steven Boardman This is the error that I can find @status: "fail", state: {code: "0200", service: "apps", operation: "addSupplierContract",…}} @status: "fail" state: {code: "0200", service: "apps", operation: "addSupplierContract",…} code: "0200" error: "FlowCode Exception (com.hornbill.suppliermanager/entities/SupplierContracts/fc_ops/addSupplierContract): Input parameter validation error: Non-digit characters found in the element <value>, the expected data type is 'decimal'. The value was [32,000] at location '/methodCall/params/value'" operation: "addSupplierContract" service: "apps" This is what we are filling in and testing...

@Steven Boardman we assumed that the tags worked in the same way to documents where you just typing them in and press enter to add them to the document. I will add them now. With the adding a contract as we want to add more detail we are clicking More.... then filling in all the boxes there, once we filled in all the boxes and you click Create, nothing happens for us.

Also you can add people to be able to see the suppliers through the Supplier permissions app, but you cannot see the people who already have access and to be able to change their access levels. When searching for a person who has been given certain rights they are all blank and you have to add them again with extra permissions? Also is there going to be a way to display these on the portal so that our customers can search them and find pertinent information (a bit like allowing connections to see requests)?

We have started to use Supplier Manager, but we have found that: We cannot add any tags to suppliers Cannot create a new supplier contract There is also no guidance regarding the possibilities around Business Processes and what can be achieved.

Also with the feedback rating, we know that you can change the amount of stars. But is there a way to change the question/statement 'Please rate our service to you'? There is not an option to add another star rating question so we cannot change this to suit our requirements, so a further enhancement would be to include a star rating as a question type.

We are wondering if we can request an enhancement to have conditional questions in the feedback e.g. if they choose 3 stars then we ask for what we could of done better or if they suggest poor feedback we can prompt for them to explain the poor feedback

This morning Service Manager is failing to load for us and the health report is attached...which doesn't look good for us! Could someone please take a look and let us know what the issue is please?

@Conor thank you so much for your help!

So we are wondering if change requests can have authorisors added by team role e.g. if an analyst submits a change then we want to add their team leader or team manager via a variable. Is this possible?

I hope that this makes sense. Would be an easy thing to add another option for emails in the timeline, so if there is a email associated to a request you can click the 3 dots and choose reply to email. This then allows you to reply to the email that the customer has sent with the original email trail included? As currently if you email from the system it is a 'new email' that is sent and if you are referencing something previously mentioned you need to copy and paste the email into the window.

@Alisha this is similar to what we raised I think...

We are bringing on more departments into Service Manager which is great thing, however I am struggling to get my head around the priorities and associated rules. Our Service Desk logs most requests and prioritises them, for several teams but we would like the SLTs to be different e.g. Team A - high priority is 1 day, medium is 2 days and low is 10 days Team B - high priority is 4 days, medium is 8 days and low is 20 days Is there a way to set rules so that is if High is chosen then dependant on the team that is assigned the SLT is different?