Guest Paul Alexander Posted August 29, 2019 Share Posted August 29, 2019 I've been asked if the font colour of On-Hold requests can be changed to make them easier to read - and I can't see if there's a way of doing this? The on-hold requests are 'faded' or 'greyed out' which makes them very difficult to see is there a setting to change the colour of these fonts please? thanks Link to comment Share on other sites More sharing options...
John C Posted August 29, 2019 Share Posted August 29, 2019 Paul, Just logged on to log same issue, would prefer on holds tickets not to be greyed out etc, I know we can change the colour of the fade but this doesn't suit, can we turn off the feature in its entirety guys? Thanks Link to comment Share on other sites More sharing options...
John C Posted August 29, 2019 Share Posted August 29, 2019 Paul, Browse to the below path, you can change the colour but they are still greyed out so to speak.. Home Applications Hornbill Service Manager Application Settings Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted August 29, 2019 Share Posted August 29, 2019 Hi @John C Thank you...I've tried that before but we DO still want to be able to see if a request has been updated but not seen by the analyst. So what I'd rather have is the font to be NOT greyed out if possible.... thanks Link to comment Share on other sites More sharing options...
John C Posted August 29, 2019 Share Posted August 29, 2019 Same as with the on hold function........... Link to comment Share on other sites More sharing options...
Keith Posted August 30, 2019 Share Posted August 30, 2019 +1 This has been raised with me too. Analysts are finding these very difficult to read in the request list. Link to comment Share on other sites More sharing options...
David Hall Posted August 30, 2019 Share Posted August 30, 2019 Thanks everyone for the feedback, I can see why it could be difficult to read with certain screen contrasts etc. Will discuss with our product team to see if we can find a better way to address this. Regards, Dave. 2 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 30, 2019 Share Posted August 30, 2019 +1 for us as well. Link to comment Share on other sites More sharing options...
Steven Cotterell Posted August 30, 2019 Share Posted August 30, 2019 +1 for us too please. This was asked of me a few weeks ago and they accepted my answer of 'not doable within the current config', so would be nice to surprise them soon. Link to comment Share on other sites More sharing options...
HGrigsby Posted August 30, 2019 Share Posted August 30, 2019 +1 +1 +1 for us - I've had lots of complaints about this since we updated to the latest build Thanks Helen Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 8, 2019 Share Posted October 8, 2019 Any update on whether this will be addressed please? I've got more people 'mentioning' that they're finding on hold tickets difficult to see. thanks Link to comment Share on other sites More sharing options...
David Hall Posted October 8, 2019 Share Posted October 8, 2019 Hi @Paul Alexander There is no current ETA on this I can give but we do have a change raised for this we'll be looking at this in the near future. Regards, Dave. Link to comment Share on other sites More sharing options...
chriscorcoran Posted October 8, 2019 Share Posted October 8, 2019 would be a really useful change. Link to comment Share on other sites More sharing options...
David Hall Posted October 9, 2019 Share Posted October 9, 2019 Hi All, As a quick update, this change is being moved onto our 90 day board so will be addressed in the near future. Kind Regards, Dave Link to comment Share on other sites More sharing options...
nasimg Posted October 11, 2019 Share Posted October 11, 2019 +1 Link to comment Share on other sites More sharing options...
Keith Posted November 8, 2019 Share Posted November 8, 2019 Where are we with this? I am still getting complaints on an almost daily basis. This may seem like a small issue but is having a serious impact on people's ability to do their job. There has to be a quick, easy fix for this, even if simply reverting the code that changed it in the first place. 1 Link to comment Share on other sites More sharing options...
Carl Tovey Posted November 8, 2019 Share Posted November 8, 2019 +1 from us Link to comment Share on other sites More sharing options...
chrisnutt Posted November 11, 2019 Share Posted November 11, 2019 +1 from me too. Would be great to see some way to incorporate conditional formatting into the request list on a per user basis too. Thanks Link to comment Share on other sites More sharing options...
Frank Reay Posted November 11, 2019 Share Posted November 11, 2019 +1 from us. Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 12, 2019 Share Posted November 12, 2019 We have completed some work which will provide options to display on-hold requests in either bold or italic as well as the current opaque format. We expect this to go through our release process over the next couple of weeks. Regards, James 1 Link to comment Share on other sites More sharing options...
Keith Posted November 13, 2019 Share Posted November 13, 2019 Thanks for the update @James Ainsworth good to hear a solution is not too far away. Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 13, 2019 Share Posted December 13, 2019 We have now made available a new setting as part of the Service Manager update, build 1800, that allows you to change the appearance of the on-hold requests in the request list. There are three choices for the display of on-hold requests. Bold Italic (default) Opaque This display can be set in the Admin portal using the Service Manager setting webapp.view.ITSM.serviceDesk.requests.list.onHoldFontStyle Link to comment Share on other sites More sharing options...
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