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Paul Alexander

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Paul Alexander last won the day on October 22

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About Paul Alexander

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  1. Paul Alexander

    Can't add a new contact

    Hi @Cizzling and @Daniel Dekel I have now created the contact so no worries.....thanks for the pointers and hopefully I won't need to add any more before the fix is rolled out thanks again
  2. Paul Alexander

    Can't add a new contact

    Hello I'm trying to add a new contact but I get this error when i try: I'm pretty sure we don't have any custom buttons on this page, so I'm not sure why this has happened? I've worked around it be going to the 'organisation' and adding a contact from there, but this error pings up if I try adding it direct to the Contacts page. Any ideas? thanks
  3. Paul Alexander

    Resolving request with FAQ - Notification formatting

    +1 for this. We've noticed that the lack of rich text support is a bit of a disappointment too. The idea of a link direct to the FAQ is good too.....just another little 'nudge' to get the users trying to help themselves first!
  4. I've just hit the 'restart' button again...just in case...and it's now gone through successfully. What could cause these to work sometimes, but other times only after having pressed the 'retry' button a random number of times? thanks
  5. Hi @AlexTumber Sorry to ruin what was probably a perfectly good Monday morning, but we've got another Project which has failed to create using the iBridge (same error message as before). The call ref is SR00069756.....I can't see any obvious reason for this to have failed so can I ask you to take a look please? thanks Paul
  6. Paul Alexander

    Text limit on custom fields

    HI @James Ainsworth Thanks for this...I have used the BPM toolkit before but I didn't actually realise I could alter the data using Database Direct....I've now done this and the BPM has restarted and is working as expected...thank you.
  7. Paul Alexander

    Text limit on custom fields

    Hello I have a 'hung' BPM which is telling me that a character limit has been breached while copying data to a custom field. I thought that this was something that was handled automatically and, if the character count was too much, it would just be trimmed? The call ref is SR00070198 (if anyone could take a look please?). I've updated the ProCap so that there IS now a character limit on this field, but could someone let me know how I can restart this BPM and get it pushed through please?
  8. Paul Alexander

    Highlight 'Start Assessment' when required?

    Hi @dwalby Thanks for that...and we already do have this action 'locked' (or unlocked as the case may be...) , however I was hoping of some way of highlighting the Start Assessment button as a visual cue because the person who is carrying out the assessment isn't necessarily the same person who deals with the rest of the ticket, so it's not always immediately obvious WHAT needs to happen at this stage (although you'd think that, now that they've done a few, they'd know where to look! People eh?)
  9. Hello We have a couple of Change Request BPM's which require an Impact Assessment to be carried out before the process can carry on. When these are required, is there any way of highlighting the 'Start Assessment' button to remind people that this is needed please? A few of our analysts seem to be missing this saying that it's not very obvious that the Assessment needs to be carried out before something else happens....any ideas please?
  10. Paul Alexander

    Not Able to Drag and Drop From Outlook

    +1 for us please.....I've just been asked why it's not possible to drag and drop emails....
  11. Paul Alexander

    Request total on-hold time

    HI @James Ainsworth Sorry...I missed this post! Sub Statuses are not used in the BPM's (as far as I can remember anyway!!) thanks
  12. Thanks @AlexTumber I'm going to take that as a challenge Thank you......I look forward to never having to talk about this again! cheers Paul
  13. Hi @Victor So annoying when that happens isn't it?! I always try restarting the process and sometimes it works, and sometimes it doesn't....maybe I should just keep restarting it until it decides it's had enough and just works? I'll let you know if it happens again though...thanks
  14. Paul Alexander

    Authorisation Reject Reason Query

    Hi@ArmandoDM I now have a similar question.....and by similar I mean exactly the same! I'd like to use the 'rejection reason' in a custom field but have just noticed that you CAN'T access it in the BPM. Was anything decided internally about whether this might be possible please? thanks Paul
  15. We've got another one that's failed today: SR00065213