TrevorKillick

@lee mcdermott We are aware of the issue effecting reports and are working to resolve this as soon as possible. Kind Regards Trevor Killick

@DeadMeatGF Can you try now our Infrastructure Guys assure us the issue has been rectified. Kind Regards Trevor Killick

@DeadMeatGF This is currently being investigated, @Victor is bashing some heads together. As soon as we have an further information we will get back to you. Again apologies for the inconvenience. Kind Regards Trevor Killick

@andy densham objectRefUrn should be in the following format: <objectRefUrn>urn:sys:entity:com.hornbill.servicemanager:Requests:REQUESTID</objectRefUrn> Just replace REQUESTID with the id of the request you are trying to load the tasks for. Kind Regards Trevor Killick

@Martyn Houghton @DeadMeatGF @samwoo @m.vandun Appologies for the late response, this feature was released in September so you can make copies of existing email templates. Kind Regards Trevor Killick

@Martyn Houghton At the moment this is not currently possible, there are planned changes to the way logging works as a whole although i cannot give a realistic time frame for this changes. I do believe the changes will remove the ability to download the log file as the logs will no longer be stored in a file, with this in mind can i ask what information you are trying to get from the logs as a file? Kind Regards Trevor Killick

@Joyce If you refresh your browser the dashboards should be working again for you. Kind Regards Trevor Killick

@Joyce Apologies for this we are investigating the issue currently and will provide a response as soon as we find and rectify the cause. The root cause has been located and we are in the process of testing and deploying the fix ASAP. Kind Regards Trevor Killick

@lee mcdermott Thanks for that, any chance you can post the one from the 19th June please? Kind Regards Trevor Killick

@shamaila.yousaf Check out the following post Kid Regards Trevor Killick

@lee mcdermott Thanks, we will take a look and see if there is anything we can do to improve the layout of reports like this, however as we move to PDF outputs for reports A4 Portrait, the number of columns in the output of a report are going to cause layout issues like this. I will look and see if there is anything we can do to Improve the output in this specific case. In the mean time do you have an older copy of this report from say more than 1 month ago, we recently changed the output formatting and i wanted to check if it displayed better with the previous layout. Kind Regards Trevor Killick

@lee mcdermott Thanks i can confirm this is a known issue, once we have a fix for this i will update this forum post. Kind Regards Trevor Killick

@lee mcdermott Can you download the report definition (Button in the top right) and ping it over, i can then take a look at why this is happening. Kind Regards Trevor Killick

@lee mcdermott Can you ping me over the HTML output for this report please so i can take a look, I think we may have rectified this output issue in the next Server Release but i just want to make sure. Kind Regards Trevor killick

@Darren Rose While looking through the logs we noticed that at 2017-11-01 12:24:05Z the process which runs the reports lost its connection to the database and failed to recover from this resulting in failed report runs, this is a known issue that can effect different services a fix has been provided by Development to prevent this from occurring again and we are doing everything we can to expedite this fix to live as soon as we can. Apologies for the inconvenience. Kind Regards Trevor Killick

@Joyce Our Infrastructure team believe they have identified and rectified the issue. Can you try and run a report again please and let me know the outcome. Kind Regards Trevor Killick

@Joyce We are investigating your issue now, i will provide an update as soon as i have on. Kind Regards Trevor Killick

Hi @chrisnutt We are working on some exciting new features around Reporting and using variables such as startoflastmonth within reports is included, i can't confirm when they are going to be available but as soon as i have some news i will update this thread, i can at least confirm this is in our 90 day window of future changes. Kind Regards Trevor Killick

@samwoo Thanks, ok so the field i needed to see was Instance URL but i can tell from the amount of text blurred that its not right, it should be https://eurapi.hornbill.com/INSTANCENAME Can you try that and let me know. Cheers Trev

@samwoo Can you post a screen grab of your KeySafe configuration (Minus the API key) please. Thanks Trev

@shamaila.yousaf If you go the the filter tab you will see an opening parenthesis and no closing one i think this is causing the error if you select it you can then click "Delete ( ..." Kind Regards Trevor Killick

@AndyColeman At the moment the next build is going to be a week or two away at the least. If this is something critical you must have working correctly we can look at providing a patch on a case by case basis to resolve these report output issues you have. Again apologies for this. Kind Regards Trevor Killick

Hi @AndyColeman So recently there was a platform change to reporting to update the charting library and overall look at feel of the outputs ready for some significant changes we are currently looking at providing over the coming weeks / months. Unfortunately this change had some unexpected consequences and introduced a number of defects namely the limit on group by samples the group by sample order and a number of other issues we are working on providing fixes for. The issues mentioned by yourself in this thread have been fixed and we are looking at improving our process around changes in this area to prevent these issues from reoccurring with any future changes. The fixes will be provided in the next automatic platform build when it rolls out. Kind Regards Trevor Killick

@AndyColeman The ability to see the full amount of samples will be fixed in the next build of the Platform along with the issue where the order on the chart was not being respected. Apologies for the inconvenience caused. Kind Regards Trevor Killick

@Everton1878 Sorry of course you posted the log output. Can you post or ping me over your configuration file (minus and credentials) Kind Regards Trevor Killick