TrevorKillick

Hi @Prathmesh Patel I have given you 4 trial licenses for Live Chat these are valid until the end of March, you can install the application from the Hornbill App Store. Kind Regards Trevor Killick

Hi @Prathmesh Patel How many users do you need to access the application? Kind Regards Trevor Killick

Hi Alex I have updated the Planned Features list to include the visual element of your requirements, hopefully we can address this in the near future. Kind Regards Trevor Killick

Thanks for confirming the fix is working for anyone else a formal release of the LDAP User Import tool 2.0.6 can be found here: https://github.com/hornbill/goLDAPUserImport/releases/tag/v2.0.6 Kind Regards Trevor Killick

Yeah there is at least one issue i have found here: i have sent you an email with an updated import tool to run when you get a moment. There is likely to be a second issue where the code assume the names are separated with a , and i can see in your example its a . but i have added some debugging to show these in the logs and corrected the Update action issue. Kind Regards Trevor Killick

I found an issue with the code that would prevent the manager from ever being imported when the action is set to Update, working on a fix for that now.

Hi Steve No Worries, yeah what we do is search hornbill for users with the name Steve Giller then use the id we have in the hornbill database for that user. Kind Regards Trevor Killick

Hi Steve What should be happening is we query the LDAP attribute that holds the managers name for a given user typically this is manager, the field typically contains a distinguishedName so we run the regex to grab the name out of the distinguishedName string, we then looking the userId in Hornbill for that name and use that as the value of Manager when updating or creating a given user. Whats happening here is the manager id is being set as the distinguishedName which will cause issues when we assume its a valid user id in other areas of the application thus the error you are seeing. Can you ping me over your LDAP import log in a PM as it will likely contain sensitive information. Kind Regards Trevor Killick

Hi Alex We have something planned as a future feature, point 3 in out Planned Features will deal with making in coming chat messages more visible to end users and agents. Kind Regards Trevor Killick

Hi Steve Is your Config for UserManager as it was when you attached the configuration file? "UserManagerMapping":{ "Action":"Both", "Enabled":true, "Attribute":"[manager]", "GetIDFromName":true, "Regex":"CN=(.*?)(?:,[A-Z]+=|$)", "Reverse":true }, Looking at your distinguishedName example you might want to disable Reverse in the config and set it to false as your CN attribute appears in the correct order? Kind Regards Trevor Killick

Hi Mark Thank you for the report definition we have replicated the issue, once resolved we will update this thread. Kind Regards Trevor Killick

Hi Mark Can you download the report definition (Button in the top right of the tool bar) and ping it over to me via PM and i can take a look. Just tried to replicate the issue and its all working as far as i can see. Kind Regards Trevor Killick

Hi Mark Thank you for the screen capture, have replicated the issue and will get this fixed for the next build of Live Chat. Kind Regards Trevor Killick

Hi Mark Not at the moment, the plan is to separate out the popup configuration so they are separate for the customer and service portal. I have added the ability to set the Image URL as 0 which will hide the image in the popup. This will be available in the next build of Live Chat. Kind Regards Trevor Killick

Hi Mark Thanks for that, i have replicated the issue. We will get some unit tests added to cover the defect and have it fixed in the next build of Live Chat. Kind Regards Trevor Killick

Hi Mark What role has the user performing the action been given. Kind Regards Trevor Killick

Hi @Alex8000 Thanks for continuing to look into this, i will feedback this information to our Cloud Team and see if they can advice further. Kind Regards Trevor Killick

Hi Steve Its not in the default configuration in github https://github.com/hornbill/goLDAPUserImport/blob/master/conf.json Kind Regards Trevor Killick

Also "UserProfileMapping":{ "MiddleName":"", "JobDescription":"Derby College Employee", "Manager":"[displayName]" } The line "Manager":"[displayName]", should be "Manager":"",

@DeadMeatGF Can you please post a screen grab of what the manager field looks like in AD? Kind Regards Trevor Killick

Hi @Alex8000 We think there is some configuration missing from the documentation, can you provide a copy of the configuration you are using and if its Apache or Nginx that you are using for the Proxy. Thanks Trevor Killick

Hi @Alex8000 It has, i will get one of our cloud guys to take a look and i will get back to you. Kind Regards Trevor Killick

Hi @Alex8000 the setting has been changed I will get cloud to bump the services, let me know how it goes i will keep an eye on this thread. The services have been restarted. Kind Regards Trevor Killick

Hi @Lyonel Yes the Server Build that deployed last night has a fix in for this specific issue so the next time your import archives users you should not need to manually remove the application subscription. Kind Regards Trevor Killick

Hi @Lyonel When did this import run? We are just confirming but we believe this issue was fixed in the latest Server Build which rolled out overnight. Kind Regards Trevor Killick