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TrevorKillick

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Everything posted by TrevorKillick

  1. TrevorKillick
    @HHH Glad you found the answer to your question for anyone else the answer (which is all EU data is kept within the EU) can be found here: https://wiki.hornbill.com/index.php/FAQ:Data_and_Security Kind Regards Trevor Killick
  2. TrevorKillick
    A recent Post from Gerry details how to update your Single Sign On Configuration to contain the updated Certificate from your ADF Servers. Kind Regards Trevor Killick
  3. TrevorKillick
    @DeadMeatGF What type of KeySafe Authentication did you create i believe it should be HTTP Basic? Just taken a look there is an issue which i have fixed and will be in build 605 of the admin tool hopefully available next week. Kind Regards Trevor Killick
  4. TrevorKillick
    @Martyn Houghton I have confirmed with Platform that the blacklists are internal to our Platform and are updated only by us for all customers. Kind Regards Trevor Killick
  5. TrevorKillick
    Hi Martyn security.guest.xxxxxx settings only apply to the Customer Portal the service portal uses security.user.xxxxxx settings. If you have Single Sign on enabled none of these settings are read as Hornbill never sees a users password its all controlled from which ever source your SAML Auth Provider is connected to like AD. I am unsure of the Password Blacklists i will get someone from out platform team to confirm this setting. Kind Regards Trevor Killick
  6. TrevorKillick
    @Paul Alexander Can you export the Progressive Capture you are having issues with and ping it over in a PM to me please and i can take a further look. Kind Regards Trevor Killick
  7. TrevorKillick
    @DeadMeatGF Apologies for this some rouge code made it out to live, this has now been corrected and i have added something to fix the issue with any effected Processes, if you open them in the BPM editor make a small change like move a node then save and activate it should save in the correct state allowing the process to be spawned with error. Kind Regards Trevor Killick
  8. TrevorKillick
    @Alex8000 can you try the following ProxyPass /ws/ wss://eurapi.hornbill.com/InstanceName/ws/ proxypass / https://eurapi.hornbill.com/InstanceName/ proxypassreverse / https://eurapi.hornbill.com/InstanceName/ Also can you post the errors you get when you try the Support URL without InstanceName on the end. Kind Regards Trevor Killick
  9. TrevorKillick
    Thanks @Alex8000 i will get one of the network guys to take a look and i will let you know what we come up with. Kind Regards Trevor
  10. TrevorKillick
    @Alex8000 Thanks for posting your configuration. Have you tried replacing InstanceName with panashornbill i would have expected to see your instance name instead of the string InstanceName in this configuration? Kind Regards Trevor Killick
  11. TrevorKillick
    @Alex8000 @Martyn Houghton Have you got the following in your Proxy Configuration? proxypass /InstanceName/ https://service.hornbill.com/InstanceName/ If one of you could post your current Configuration i can get one of our Network Guys who got this working originally to take a look. Kind regards Trevor Killick
  12. TrevorKillick
    Hi @Ricky Watts There are two way a user account can become suspended either through incorrect password attempts or an administrator manually changing the account status to suspended. If you have Direct Database Access enabled you can query the h_sys_security_log table and see the incorrect attempts for a user, they will also show in the EspServerService log available from the admin tool. Kind Regards Trevor Killick
  13. TrevorKillick
    Hi @lee mcdermott While it has not been tested with anything like 160 domains we do not limit the number of SSO Profiles that can be created, you might find some usability issues with that many Profiles like selecting the correct profile when you first authenticate but there are no limits in place at this time. Kind Regards Trevor Killick
  14. TrevorKillick
    Hi @Winty The tables you are after are as follows: h_sys_roles - List of Roles and there descriptions h_sys_roles_apprights - List of Application & Rights a particular role has joined to h_sys_roles on h_role h_sys_roles_dbrights - List of tables & Rights a particular role has joined to h_sys_roles on h_role h_sys_roles_mbxrights - List of Mailboxes & Rights a particular role has joined to h_sys_roles on h_role h_sys_accounts_roles - Association of Users to Roles joined to h_sys_roles on h_role and joined to h_sys_accounts on h_user_id I hope this helps Kind Regards Trevor Killick
  15. TrevorKillick
    @lee mcdermott If you run it again and look at the EspServerService log file you should see the reason for the API call failure logged. Kind Regards Trevor Killick
  16. TrevorKillick
    Hi All The ability to show your custom logo as part of the login screen has been added once its available on live i will post back with a response. We are still looking at adding the uploading of images for customising the portals so you do not have to host publicly https images, once i have further information on this i will provide a response. Kind Regards Trevor Killick
  17. TrevorKillick
    Hi @m.vandun The Chat notifications should now show in the top right along side Email. You will need to Update Live Chat to the latest release. Kind Regards Trevor Killick
  18. TrevorKillick
    Hi @Akash Savani Is this for use with the Asset Import utility? Kind Regards Trevor Killick
  19. TrevorKillick
    Hi Steve WebHooks do not support Any HTTP Authentication just a plain HTTP POST/JSON with XML or JSON. We are working on extending out integration efforts at the moment a new "webCall" node can be found in BPM -> that may help you. Any chance you could give a brief explanation as to what you are trying to achieve with Orchestrator? Kind Regards Trevor Killick
  20. TrevorKillick
    @m.vandun Hi Mark Apologies for this, i have replicated the issue and i am raising it with the relevant development teams as soon as i have any more information i will respond. Kind Regards Trevor Killick
  21. TrevorKillick
    @samwoo Ok so it looks like we added a change for Sticky Table headers so like excel you can scroll the data and maintain visibility of the header row, we will take a look at correcting this as its broken in IE11, apologies for this. I will post back when a fix is available. Kind Regards Trevor Killick
  22. TrevorKillick
    Hi Samuel I will check on IE but the table should scroll internally when it overflows the viewable screen size. Kind Regards Trevor Killick
  23. TrevorKillick
    Hi Samuel Not sure what you mean by as before? This current behaviour has been in place since Admin 2.0 was rolled out last year, the height is set so that the page only takes up 100% of the viewable space and then inside the table can be scrolled on the X and Y access on overflow. Kind Regards Trevor Killick
  24. TrevorKillick
    Hi Samuel There are two button in the top right that allow you to hide the query input and the list of tables, giving you more space to view the table data. Kind Regards Trevor Killick
  25. TrevorKillick
    Hi @Prathmesh Patel You can follow our Wiki Documentation here: https://wiki.hornbill.com/index.php/Live_Chat Kind Regards Trevor Killick
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