TrevorKillick

@Everton1878 Sorry of course you posted the log output. Can you post or ping me over your configuration file (minus and credentials) Kind Regards Trevor Killick

@Joyce No PowerBI Integration should not be effected. Do you get any further details or messages around the timeout? Kind Regards Trevor Killick

@Everton1878 Have you checked the log file?

@AndyColeman Sorry so looking at your report there is a separate issue to do with the number of samples being shown can you reduce this to 10 and try it again. Kind Regards Trevor Killick

@AndyColeman One of our developers replicated the issue and it occurs if you have a report with no chart title defined. Development are looking into a fix for the issue in mean time if you edit the report and give the chart a title (Available from the Publishing tab "Char Title") you should be able to re run the report. Kind Regards Trevor Killick

@AndyColeman Can you ping me over the Report HTML File an i can take a look at it please. Kind Regards Trevor Killick

@Dan Munns Yeah we recently made a change to how the reports are download, unfortunately defect that was not visible in development or testing slipped through, we will be amending our release process to prevent this type of issues from reoccurring. Kind Regards Trevor Killick

@Dan Munns Brilliant sorry about that. Kind Regards Trevor Killick

Sorry @Dan Munns @Joyce Can you try it again now please? Kind Regards Trevor Killick

Our Datacenter has now confirmed the networking issue has been resolved. Please let us know if you are still experiencing any issues. Kind Regards Trevor Killick

All Latest update from our Network Team: We have identified the problem as a large routing issue to the data centre which holds your instance. We are working with our data centre to resolve the issue and will provide updates every 30 minutes until resolve. We are currently seeing a recovery of network traffic to our Data Centre so it looks like its now recovering. Again we apologies for the inconvenience. Kind Regards Trevor Killick

Please use the following thread: https://forums.hornbill.com/topic/11426-hornbill-service-manager-not-working/

All We are urgently looking into this we will provide an update as soon as we have one. Apologies for the inconvenience. Kind Regards Trevor Killick

@William Weiszbrod So right now you are licensed for 10 named users on Service Manager, during your initial switch on you were given a licence for 45 but on subscribing to hornbill this has been dropped to 10. This means you can only have 10 Active user accounts assigned rights to the Server Manager Application the other 35 will have been marked as archived or suspended. Typically we would only see 10 of 10 in this message but as you have 45 licences in the Switch On and could import 45 users the system allowed you before dropping down to 10. Hopefully this makes sesnse Kind Regards Trevor Killick

@chrisnutt We have made the change to the Admin account you should now be able to login. We will remove the ability to change the type for the user account 'admin' in the future. Kind Regards Trevor Killick

@chrisnutt Can you confirm the user in question was the user id 'admin' ? Kind Regards Trevor Killick

@Martyn Houghton Have you taken a look a Email Template Variable Modifiers? https://wiki.hornbill.com/index.php/Email_Templates You can add |empty inside the {{ }} variable markup and this will remove the variable if it does not have a value, removing the requirement to use ESP Conditions and these modifiers will work in the subject of the email. Like this: {.h_variable}} {{.h_variable|empty}} Kind Regards Trevor Killick

@Claire Holtham The Uninstall actions is non destructive, so no user data is lost and reinstalling again take seconds none of your configuration would be lost if this were to accidentally happen. Only users of the Admin Role or users that have been assigned the System rights for Managing Applications can perform this action. We also have the following dialog to prevent accidental clicks you then have to click Yes to actually remove the application. Kind Regards Trevor Killick

@Martyn Houghton This is the API you wan't https://eurapi.hornbill.com/INSTANCE/xmlmc/data/?op=listAddItem Kind Regards Trevor killick

@carlt @nasimg A new feature has been added to email templates called modifiers which is available from Server Build > 2817 and can be seen documented on our wiki here: https://wiki.hornbill.com/index.php/Email_Templates#Variables You can add |html to the variable in the email template and it will output HTML and not text. Kind Regards Trevor Killick

@samwoo Just to explain what it looks like is happening by default the workers is set to 10 but it looks like your instance was under fairly decent load at this time so responses to API calls were slow anything longer than 30 seconds would timeout in the Import which is what the error is suggesting was happening, bringing that down to 1 makes everything much slower but reduces the load on the Instance. When this is scheduled you can play around with increasing the workers back to 2 or 3 as this should be fine when the instance is under minimal load, you were testing the import pretty much at peak hours for where we see load i.e between 8am and lunch time. Kind Regards Trevor Killick

@samwoo Can you change -workers 2 to -workers=1 it will take a little longer but runs effectively single threaded. Kind Regards Trevor Killick

@samwoo Sorry i found the issue and recreated locally i have built and released an update which fixes the issue https://github.com/hornbill/goLDAPUserImport/releases/tag/v2.4.1 Can you try the updated binary, no need to change the configuration file, and let me know the outcome please. Kind Regards Trevor Killick

@samwoo Thanks, can you post the value of the instanceID as its shown in the configuration file feel free to PM me if you are not happy posting the instanceId. Also can you zip and PM me the output log file please. Cheers Trev

@samwoo Sorry about this, can you post the command line you are using to invoke and a copy (Minus any internal username / Password / URLs) of the configuration file you are using please. Kind Regards Trevor Killick