Jeremy

Further to this, guess it related there are no BPM's listed in our instance... You probably already know this

@Victor we have having the issue that when logging jobs via email the BPM's are not being picked up

Morning @Steven Boardman We do have that list at the top, which works to a point, but you cannot see the CI's and as we add more we are reliant on the analyst on knowing where these are. We cannot use the customer subscription method as all of our customers use all of our services/CI's

Can I ask for a feature request, we would like the abilities to search the Services list when logging a request. This search should search the services and the CI's like the portal search so that if you have a lot of services or CI's they are easier to find. Thanks in advance.

Thanks @Victor, I will give it a try!

ok, it's just that it has just happened to me again and a colleague earlier and it triggered my memory!

@Victor Have you managed to have a look at this yet?

sorry this thread can be closed....found it!

We have updated our instance and found that in the portal there is no longer a search function? Can this be bought back?

Is there any update on this? I noticed that in the latest release there is the option for changing the colour of a Priority, is the sub-status colour option being developed?

@David Hall was there anything found with our instance?

We are now back in, did anyone else experience this? Just wondering what the issue was.

We have been kicked out of Service Manager and cannot log in please can someone help?!

So we are experiencing this issue, when we log jobs we have the option to Log & Resolve there the analyst types the resolution the business process then sends this to the customer and resolves the job. However, the process is picking up the below resolution text (The request has been resolved by the Business Process Engine) that has not been set by us and is being picked up from somewhere, does anyone know where this text is held? On 99% of requests logged like this, the text that is entered when logging is sent to the customer. In my example below this is what the analyst has typed and the above was sent when it should have been this: I can't find a logical reason that this is not working as designed. Below is an excerpt from the BPM Resolution Text node:

@James Ainsworth we are primarily using Chrome on our site as we are a Google University.

@TrevorHarris we think it would work really well, as currently finding documents is fine by searching but the visual way is so much more interactive and means you get to the right place the first time. We are currently in the process of transferring our knowledge base and FAQ's into Service Manager.

Would it be possible to create a widget as already in existence (see below) from the document tags to be an option to appear as a widget in the home screen, for a particular collection or library? These then would like through to those documents selected.

We have noticed on several occasions that when we go back to the request after being in jobs the list is blank and the views are missing this is rectified by either logging out/in or by refreshing the page but this is becoming more of an issue and wondered if anyone else experienced this or if Hornbill knew how to fix this issue?

@James Ainsworth we would like to use this to identify the user, so if they email from either address it will associate to that user when raising a request.

Is there a way to change the user id of an account as we have someone who has got married and their username has changed? Hopefully, this is something that can easily be fixed but it's not currently allowing us to change this value.

thank you for the quick response we will inform our users.

We are starting to see these appear in our timelines and we are wondering what has changed with these updates.

We are experiencing something similar with erroneous names appearing in our charts created from views. I believe that @Victor is looking into our issue.

@Martyn Houghton we were hoping to include something in the co-worker version of the customer as we try as little as possible to use contacts.

Is there a way to store more than 1 email address against a customer, we have some that have two email address (one is an alias) but we are finding that we are creating contact accounts as well as customer accounts that are created automatically via an upload.