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Found 3 results

  1. Is there a way to change the user id of an account as we have someone who has got married and their username has changed? Hopefully, this is something that can easily be fixed but it's not currently allowing us to change this value.
  2. We currently use single sign on via ADFS and LDAP Import to manage our authentication process into Hornbill. At the moment users will be stopped from logging in to Hornbill when there AD account is disabled, but if the user already has a connection open to Hornbill prior to the account being disabled they are able to continue to use the system. Is it currently possible via the LDAP Importer to update the Hornbill User's status to suspended based on the AD Disabled attribute and secondly if a Hornbill account is suspended when a user is logged in do they get logged out? Cheers Martyn
  3. Hello, If a user is removed from Active Directory is their Hornbill account also removed automatically? If so, how long does this take and what happens to any calls that they may have - either assigned to them or raised by them. Thanks, Melissa
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