HHH

+1

+1

Any updates regarding being able to connect assets to customers or organisations?

Please add us as interested as well.

We have the same issue with multi language customers and want to be added as an interested party to this.

Yes that's the inbox folder @Daniel Dekel. It's happened twice in two days in the same mailbox, but we I haven't seen it since

@Daniel Dekel No the email notifier issue was raised when we had noticed the mailbox counter problem. A co-worker noticed it when he went to the mailbox. Luckily I have a screenshot As you can see the email is unread but the notification is not there. Also the counter on the left displayed nothing so they may be related.

@James Ainsworth we are having problems with the email notification icon (top right) as well as the display of number of unread emails in mail folder (inbox etc.) not matching the actual number of emails in inbox. This can be dangerous since analysts keep an eye on the email notification icon and risk missing incoming emails if they rely on that rather than going to the inbox at frequent intervals. It looks related to Ralf's inquiry above.

+1 from our company. We have received the question from our country organisations several times.

+1

+1

+1 for this. We have 7 mailboxes and more on the way so it will soon become a burden.

+1 for me as well. It would be very helpful.

We have a similar or same problem. We have fields in custom forms named (field ID) h_summary and h_description, prior to 1306 these automatically populate summary and description in the request. This is no longer the case.

Any progress or decisions on being able to order CI's in the portal?

Integration bridge now throws an exception when creating Jira tickets from Hornbill integration Bridge. iBridge Method: /Atlassian/Jira Cloud/Create Issue.m Error: Jira Error: summary: Field 'summary' cannot be set. It is not on the appropriate screen, or unknown. description: Field 'description' cannot be set. It is not on the appropriate screen, or unknown.... It has come suddenly, first seen today and has worked flawlessly for a quite a while. Have Atlassian changed the API so iBridge is no longer usable or is error within Business Process?

Thanks @James Ainsworth that will solve our problem.

In our Incident process we have automatic assignemt to a team and then a "Suspend, wait for request owner" node where the analyst in charge of the "Inbox" manually assigns tickets to an analyst depending on product and availability. Is there a way to set a timer on the suspend node so that if a request has not been assigned to an owner for a set period of time, a manager is notified?

@Victor I cut and pasted, so that must be it. Thanks for the information.

@Victor Is it recreated if I rename a button (Outcome)?

Thanks @Victor A follow up question. I had to rearrange the steps in the BPM moving the task in the flow and now I get reference warnings later in the flow from nodes referencing the task since the UID of the task has changed. Is this a bug or a feature?

I need some guidance here. Is there a way to raise a linked request from within the BPM. What I'm trying to achieve is this: There is a human task in the incident BPM "Development Needed" which, when completed with Yes, sends the relevant development information to Jira through the integration tool. Since I don't want to keep the incident open (SLA's) until the whatever version of the application the bug will be fixed in, I want to create a linked Change Request to which the development information is sent and then resolve the Incident. The change then automatically creates the Jira through Integration Bridge ad stays open for future communication with customer. That way the customer can see any updates and time is no longer a factor as well as the reuest list becomes less cluttered and processes are kept. Win, win for all. So is there a node for "raise new linked change"?

We had the same issue but made a workaround by adding an "Other" closure category applying it to those Services that don't have one.

Is there any way for an administrator to see if the reset password link has been sent when requesting a new password through the system?

We solved this with a custom field we called "Default Service Desk" and used it in BPM's