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HHH

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Everything posted by HHH

  1. HHH
    Anything on this?
  2. HHH
    Any news on this?
  3. HHH
    I think it's this. https://admin.hornbill.com/[instance]/settings/application/com.hornbill.servicemanager/ guest.app.requests.notification.emailDomain guest.app.requests.notification.emailMailbox
  4. HHH
    I just got the same request from one of my analysts so I'll bump this thread
  5. HHH
    Thanks @Steven Boardman the limited view solves what we want to do nicely. Not seeing this is the drawback of us admins having more access
  6. HHH
    Are there any accessibility display themes (i.e high contrast, white text on dark background, etc.) in Service Manager? If so, are they accessible at the user level?
  7. HHH
    Is there a way for analysts to add Service Bulletins without having the services manager role, for example through a BPM integration bridge node?
  8. HHH
    Or not, just had an analyst report this again. Has it been seen elsewhere?
  9. HHH
    Seems to work now
  10. HHH
    I noticed the same with our instance
  11. HHH
    Just to provide with a second example. I'm currently creating a BPM to automatically update service subscriptions for customers. Progcap is a custom form with a drop down of services. Problem now is that integration tool expects ID and the only thing I can catch from the ProgCap is the Name so I cannot use it without a lot of overhead matching names to ID's. We are very much looking forward to this fix.
  12. HHH
    @Ehsan I would expect it to look for value.yes rather than Yes. The reason for this would be that in my case I have a custom form in the Progressive Capture for creating new users where one of the questions is "Which team should the new user be attached to?". The value here would look like (anonymized) /companyid/departmentid/teamid/ and the display would be "Team 1" In the business process using this I cannot pass "Team 1" as a parameter to the integration bridge and assign this person to Team 1 since the parameter in this case would need to be /companyid/departmentid/teamid/ Of course I could do a check for the response and a lot of branching after that so if the form holds team 1 pass /companyid/departmentid/teamid/ but that's a very clumsy way of handling things.
  13. HHH
    Please fix this ASAP. Nodes should compare value rather than display name we have nodes that look for team and having to display /companyid/departmentid/teamid/ as display in progcap to be able to compare in BPM flow is not very intuitive.
  14. HHH
    Thanks!
  15. HHH
    +1. This will allow for example sales people to report on behalf of their customers if issues are raised during a visit
  16. HHH
    Is there a way to handle errors in a BPM. For example we have a BPM to create users. If the user already exists in the system, the BPM throws an error and quits. We would like to handle it a bit nicer. Either check if the user exists and, if so, route the flow to update the ticket with information about this. Or catch the error and if there is an error route the BPM to display a proper message and close normally. Sort of a try...catch for the programmers out there. Is there a good way for any of these. So far I have only found a "Continue on Error" field but I don't want it to go the whole route if the user already exists.
  17. HHH
    Hi I am building a BPM to automatically create users but I cannot find how to associate a user to the following roles. Their mailbox role Dashboard viewer Reporting user Thanks for any pointers in the right direction.
  18. HHH
    Thanks for the reply. I think I found it. BPM designer somehow allowed me to do this, rather than one decision node per authorisation: After I scrapped the decion node and rebuilt it using one per authorisation it worked as intended.
  19. HHH
    That's correct it's when I enter or try to change the contact's details. Thanks for quick response.
  20. HHH
    I have a BMP where authorisation is reqired and after the authorisation node there is a branch which looks for Accept/Reject. When I test by accepting the authorisation the BPM crashes with the following message: decision ("585d6fbe-21a1-8429-7be9-b722f46e52bd"/"decision-db4ea101-1916-41d6-7751-8649379781d3") execute: at 1/51: "Uncaught Global::GetApprovalResult: unable to find node: "approval-3dde39bd-1dc2-4e64-869c-b32c766cdfd9"" (function(){ var outcome=false;var res = functions.getApprovalResult(global["... It appears the node for approval is not found but how can that be?
  21. HHH
    https://en.wikipedia.org/wiki/International_email
  22. HHH
    When using the ADD CONTACT button from organisations view it brings up a form in-place, but with less fields compared to the full form here: If you need to enter additional data, there is a button MORE... to bring up the full form. The fields you entered into the shortened form are transferred over. When you're done entering, there is a button ADD, which creates the contact on click. The long form disappears as expected, but the brief form still shows with the data you entered originally. I expect this form to be cleared in the moment I create the contact, so that I can enter another contact without manually overwriting or deleting the content I entered earlier.
  23. HHH
    We have international customers which have for example umlaut dots on the a (ä) in their email address. This is perfectly valid, even domains can contain German/Swedish/Danish umlauts and other special characters. Hornbill does not accept this as valid email address however, which means you can't add that address or change any details of that customer. I wanted to add her phone number but can't save it. We urgently need support for å, ä, ö, ü, æ and ø in email addresses and domains. Ideally, please update regexp check to correspond with current rules.
  24. HHH
    +1 for us as well
  25. HHH
    +1 from us as well in order to be able to automate this
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