bwood

Loss of dashboards and slideshow within "Advanced Analytics"

By bwood, July 1, 2016 in Service Manager

Resolution emails replacing capital letters with lower case letter

By bwood, June 23, 2016 in Service Manager

Attaching an email to a job

By bwood, May 26, 2016 in Service Manager

Linking calls

By bwood, May 19, 2016 in Service Manager

BP error when trying to progress a request

By bwood, April 27, 2016 in Service Manager

• business process
• error

defect Unable to change the request category

By bwood, April 22, 2016 in Service Manager

• profiles
• categories

enhancement Add request category as a column to the request list

By bwood, April 21, 2016 in Service Manager

• request list
• profiles
• (and 1 more)

  Tagged with:

  • request list
  • profiles
  • categories

how-to Create new request and closure categories/profiles

By bwood, April 21, 2016 in Service Manager

• categories
• profiles

how-to Site field not populated when raising a request

By bwood, April 21, 2016 in Service Manager

• site

Logging jobs via the service portal - "Site" details arent being pulled through

By bwood, April 15, 2016 in Service Manager

Searching for closed jobs by customer name

By bwood, April 12, 2016 in Service Manager

Closing linked incidents/requests within a problem

By bwood, April 8, 2016 in Service Manager

how-to Separate progressive captures in the latest SM update

By bwood, April 6, 2016 in Service Manager

Creating knowledgebase articles

By bwood, April 5, 2016 in Service Manager

SSO configuration - Unable to validate user credentials

By bwood, March 15, 2016 in System Administration

SSO config - "The SAML response has a use time later than the servers current time"

By bwood, March 10, 2016 in System Administration