bwood Posted June 23, 2016 Share Posted June 23, 2016 Hi. Bit of weird one. I've noticed lately that when resolving calls and using capital letters in the resolution summary, the resolution email that goes to the customer is replacing any capital letter with a lower case letter. This is a bit of a problem when the resolution is for a password reset and the password includes capital letters... I thought I was going mad! Thanks Ben Link to comment Share on other sites More sharing options...
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