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Add request category as a column to the request list


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Hi Ben, sounds useful but categories could be any length which could make the request list very wide and obscure other information. If you export the request list, you do have the option to get both the request category and the closure category.

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Hi Ben

In addition to the above there are a few other things to consider.

1. You can create personal views from the request list, and from the view configuration create charts based on Request Category. The Charts on your Personal Dashboard are then available to toggle between the classic list view, and the dashboard view which will show requests by category on a chart, which you can drill into to take you make to the request list with a specific category selected and the list filtered too.

More info on our wiki: https://wiki.hornbill.com/index.php/My_Dashboards

2. With the introduction of the new 'Request Catalog' you can define the request items (Password reset, access issue, upgrade issues) which users can raise against the Services you offer, and you can use both the Service, and Service Catalog item columns in the request list.

It is also possible via the BPM which supports or underpins each request catalog item to predefine their category for that item for category reporting.

More info on our https://wiki.hornbill.com/index.php/Request_Catalog

Hopefully this gives you some options to consider, but we are always happy to understand the reasons behind the requests you submit here, so please feel free to let us know if this helps or if you still have a challenge with the categories not being on the request list?


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  • Victor changed the title to Add request category as a column to the request list

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