[Logon ID not returned by "Get Request Information - Customer Details"]

Good morning @CraigP  @Berto2002

thank you for reporting this issue.
It has been fixed and it will be available in one of the upcoming builds.

Regards

Armando

[method searchRequests]

Ciao @Giuseppe Iannacone

nessun problema, sempre a disposizione.

Grazie

Armando

 

[method searchRequests]

Hello @Giuseppe Iannacone

I hope everything is going well for you.

As far as I can see the method is still there and it has not been changed in a long time.

Can you be more specific on 'its no more working the same way it was in the past' ?
Is there any input/output you were expecting and they're not the same ?

Thank you 

Armando

[Last Updated time in Asset Management is 1 hour Ahead]

Good afternoon @SteveJM

thank you for reporting this issue.

The issue has been addressed and fixed now;  it will be available with one of the upcoming releases.

Regards

Armando

 

[Bulletin Sort Order lost upon editing]

Good evening @Sam P

thank you for reporting this issue.

We identified and addressed this issue; the fix will be available in one of the upcoming releases.

Regards

Armando

[Asset Manager- Department Field]

Hello @JAquino

thank you for reporting this issue. We identified and fixed it.
The fix will be available in one of the upcoming builds.

 

Regards

Armando

 

[Service Manager Category/Closure Category Filtering]

Good morning @will.good

while is never a good idea to reimport data with different IDs, the change doesn't seem trivial.

I'll mention your request to the relevant people for consideration.

Regards

Armando

[assetsCreateSoftware not populating Version]

 @Martyn Houghton

Yes, I will ask to update the help text to reflect this.

About the enhancement, if you raise it then the relevant team will make a decision and schedule according to priorities.

Thank you

Armando 

 

 

[assetsCreateSoftware not populating Version]

Good morning @Martyn Houghton

the version as 'Variable' requires the Version ID (as read from the table h_itsm_product_versions) instead of the name.
Or you can change the version  to 'Manual' and select 11.1 from the list.

Regards

Armando

 

[Intelligent capture Asset node missing certain classes from drop down.]

Good afternoon  @lee mcdermott  @Adrian Simpkins

this issue has been reported to the relevant team.  The missing classes will be added to the dropdown. They will be available in one of the upcoming builds.

Regards

Armando

 

 

[Take Ownership button]

Hi @Will Darley

you should see the button; there is no app-setting to be enabled. 

I'll mention this issue for investigation.

Thank you for reporting this.

 

[Take Ownership button]

@Will Darley

with the last build it was released an enhancement to display the button even if the request is already assigned, except if the assign functionality is locked or disabled.
Can you please check if you're not in one of these cases for your request ?

Regards

Armando

[translation does not work correctly]

Good morning @Cristian

it seems strange that some services are translated and others are not.

For a service which is NOT translated, can you try removing the translation and add back in ?   The issue might be inconsistent data in the database 

 

Thank you

Armando

[Missing automation for updating the Change Type]

Good morning @samwoo

we identified the issue mentioned and we will provide a fix with the next build.

Apologies for the inconvenience

Regards

Armando

 

[Creating a new chart on default Dashboard - filter selection incorrect]

Good morning @Ashley

we identified and fixed an issue causing My Dashboard displaying incorrect data.
The fix will be available with the next build.

About the chart title, we are unable to replicate the issue;  any change in the title is reflected in the preview as well as in My Dashboards view.  If you could provide more details , possibly replication steps, we can try to replicate and fix.

Regards

Armando

[Error with Request List advanced search filtering]

Good afternoon @Gareth Cantrell  @Andrei Spiridon

we identified the issue reported above. 
The fix will be available with the next build.

Regards

Armando

[Self service - Attachments not coming through]

Good afternoon @JAquino

may I ask for more details about the issue you are experiencing with the attachments ?

If I understand well, you're using the functionality 'Raise Request' from an email.
Can you give more details about 'certain attachments' ?  Does the issue occurs only with some of them ? Which type of attachments they are ? Do they have special characters in their name or they are big size ?
Are the attachments linked to the email and they are not carried over the request that has been logged or they are attachments that you add manually via progressive capture and they are not attached to the request ?

If you can provide details, ideally replication steps, that would be very helpful so we can investigate and address the issue.

Thank you

Armando

[Change Default Setting for Linked Entities within an Asset to include Closed and Cancelled requests]

Good afternoon @Frank Reay

unfortunately there is no app setting to change the default value to ON.
I will report this to the relevant people for consideration, apologies for the inconvenience.

Regards

Armando

[Scheduled Requests]

Hi @EWA

the new feature for adding scheduled request is currently being tested, and it has not been released yet.
We did update accordingly the relevant documentation, apologies for the inconvenience.

Regards

Armando


 

[linkAssetsToRequest - String format for multiple assets]

Good morning @CraigP

I think you need to feed multiple <assetId> elements, like 

<assetId>1</assetId>
<assetId>2</assetId>
...

Regards

Armando

[Asset Status' and substates]

Good afternoon @Frank Reay

the issue has been identified and fixed.  It will be available with the next build

Regards

Armando

[Asset Status' and substates]

Good fternoon @Jim  @Frank Reay

can you please provide some replication steps on how you achieve this, as we've not been able to replicate this issue.

Regards

Armando
 

[Unable to select catalogs in a service unless also a consumer of the service]

Good morning  @Euan Coleman  @Adam@Greggs   @sprasad  @Paul Chambers

a patch has been applied to your instance with the fix on the issue reported.
Can you please verify and confirm that the issue is fixed ?

Thank you

Armando

 

[Unable to select catalogs in a service unless also a consumer of the service]

Thank you @sprasad   @Adam@Greggs

we're trying to replicate and fix this issue

 

[Unable to select catalogs in a service unless also a consumer of the service]

Good morning @Adam@Greggs   @sprasad   @Paul Chambers

can I ask you some more info?
To my understanding, you have a service subscribed by an external customer which is not visible to your analyst in the Employee Portal when he try to log a request on behalf of the external customer ?

 

Regards

Armando