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ArmandoDM

Hornbill Developer
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Posts posted by ArmandoDM

    Asset Import

    in Service Manager

    Posted

    Hi @Ann

    thank you for reporting the issue on the Product ID.  We were able to replicate it, the asset list not displaying the general property Product ID . 

    This issue will be fixed asap and it will be available in one of the upcoming updates.  Apologies for the inconvenience. 

    Kind Regards

    Armando

    Asset Import

    in Service Manager

    Posted

    Hi @Ann

    are you importing assets of type software ? In this case you need to populate:

    swVendorId
    swVendorName
    swProductId
    swProductName
    swVersion  (this is the ID of the version)
    swVersionName

    with ID and name of vendor/product/version.
    If you can double check that the values are set correctly, you should be able to see them in the asset list and the asset details page.
    We cannot replicate the issue.

    Regards
    Armando
     

    Self Service Subject Suggestion Filter/Disable Option

    in Employee Portal

    Posted

    Hi @AlexOnTheHill

    I will mention to the relevant people about this proposed enhancement.

    At the moment, its not possible to search for the entire phrase, but the results are returned by relevance.
    So, if you search for ''New Self Service Portal'' then the top results are the ones having the more number of occurrences of each word, which should make more likely the FAQs you're searching for is among the top ones.

    Regards

    Armando

    • Thanks 1

    Description not updating

    in Service Manager

    Posted

    Hi @Dan Munns

    we identified an issue with h_custom_40 not being populated.  The issue has been addressed and fixed and it will be available with the next build.

    As far the custom fields 38, 39 we were unable to replicate the issue, so should it happen again please let us know cause we need to investigate deeper under which conditions these 2 custom field are not populated.

    Regards

    Armando

    • Like 1
    • Thanks 1

    New Update: Hornbill Service Manager (1993)

    in Announcements

    Posted

    What's New

    • Attachments can now be added to Change Requests via routing rules. This behaviour can be controlled via "app.email.routing.rules.update.addAttachments.CH" and "app.email.routing.rules.update.addAttachments.PM" application settings. - See more on the wiki https://wiki.hornbill.com/index.php/Routing_Rule_Templates

    What's Fixed

    • Advanced search on sub-status attributes in the Assets action tab does not return any results. {PM00163558}
    • Unable to locate some customers when changing the Request's customer.{PM00163572}
    • Incorrect email template when updating a Service Request via 'updateRequest' routing rule. {PM00163581}
    • The condition 'Last Updated By Type' in views to filter by user type.{PM00163591}
    • Last updated value of Requests that you own is being updated by opening a Request. {PM00163608}
    • Request's impact assessment is not displayed in the Request details page. {PM00163610}
    • Unable to create or run custom Reports in in-app reporting. {PM00163622}

     

    • Like 1
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