[Asset Export only returns 11 records]

Hi @LouiseT

can you please double check the value of this app-setting api.xmlmc.queryExec.maxResultsAllowed, just to exclude this as a possible reason you can only export 11 

Thank you

Armando

 

[Asset Export only returns 11 records]

Hi @LouiseT

can you please clarify, is the number of assets you see in the list greater than the number of assets exported, or the filter applied to the list only returns 11 assets and you expect more ?

Regards

Armando

 

 

[URGENT: Missing Catalog Items!]

Hi @Josh Bridgens

the issue you reported has been accepted as a defect and a fix will be provided in one of the upcoming builds.

Regards

Armando

 

[URGENT: Missing Catalog Items!]

Hi @Josh Bridgens

is there any FAQs active for the service? 
If not, may you please add one and try again? 

Regards

Armando

 

[Amending asset state pick list]

Hi @yelyah.nodrog 

as @Martyn Houghton suggests you cannot add elements to the picklist, but you may rename them.
In this thread there are more details on how to rename them.

Hope this helps

Armando
 

 

[How to edit Department field in Asset Manager]

@John C

I will mention to the relevant people about this.

 

Regards

Armando

[How to edit Department field in Asset Manager]

@John C

you may add new values to the asset substates.

To do this, you need to go in the Asset Type page  and click the icon top right of the page

 

Thank you

 

Armando

[How to edit Department field in Asset Manager]

Hi @John C

as @Victor said, State and Operation State cannot be edited.

Regards

Armando

[SubState - Drop down list]

Hi @Ann

we cannot replicate this issue.   Can you please clear the browser cache, reload the page and try again?

Which browser are you using?  Did you double check that the asset Substates are still defined ?

Regards

Armando

 

[Cannot save a view]

Hi @ALIPO

by the look of the screenshot it looks like the view has already been created, the screenshot is for a view already existing.

The button SAVE will be disabled until you change some conditions on the filter and/or the filter name. I suppose he has changed something before hitting the SAVE button ?

 

[Cannot save a view]

Hi @ALIPO

may you please post a screenshot of what the conditions in the view look like? 

Ideally we would like to replicate the issue for investigation

Regards

Armando

[Set Asset field values (i.e. used by and owned by) to null/blank via the CSV Asset Import utility]

Hi @Frank Reay

thank you for the clarification, it was my misunderstanding, I thought it was the csv upload function via the App screen.

I will mention the issue to the relevant team, to see if there is a way to achieve what requested.

 

Regards

Armando

 

[Asset Management - Device ID max length 16]

Hi @Francis von Stein

the issue has been addressed and it will be available with the next build.

The size of Device ID will be 64 characters.

 

Regards

Armando

[Set Asset field values (i.e. used by and owned by) to null/blank via the CSV Asset Import utility]

Hi @Izu

importing the assets via CSV is only used to add assets, not update them.

So, if you add an asset and do not populate the relevant properties for Used By/Owned By then these values will be left as NULL.

Regards

Armando

[Asset Management - Device ID max length 16]

Hi @Francis von Stein

we will increase the length to 60 characters to meet your needs.

Regards

Armando

 

[Error trying to exclude people from seeing a catalog item]

Hi @Paul Alexander

the issue has been fixed and it will be available with the next build.

Regards

Armando

[Error trying to exclude people from seeing a catalog item]

Hi @Paul Alexander

the error you see is because the subscriber ID of the CI you're trying to exclude is longer than 64 characters.

I will report this issue for fix, the maximum allowable size for h_subscriber_id needs to be increased.

In the meantime, if you would like to hide the CI for some users, you may subscribe them personally to the service and then hide from the CI.

Apologies for the inconvenience.

Regards

Armando

 

[Ticket Auto Closes 5 days after resolved.]

Hi @yelyah.nodrog

the action focus just tells which tab, in the request page, will be open when a user open the request.

It can be anything, this will not affect the functionality of the BPM node.

As your BPM is suspended waiting to be resolved, you may set Action focus to 'Resolve'.

Hope this helps

Armando

 

[Outcome Based On Expiry]

@Jamie Talbot

yes it seems correct.

Make sure that the suspend node is put just before the decision node in your BPM process

[Loss of Bulletins]

Hi @Paul Lear

do you know how many bulletins the service has ?

The issue is caused by incorrect data into the table h_itsm_service_bulletins. 
For some bulletins without image, the value h_service_bulletin_image is not empty as it should be.

If you can verify the content of this table and blank h_service_bulletin_image for the bulletins without image , this should fix the issue. If you can do the above and confirm that the issue is fixed it would be great.

I will report this issue for fix.

Apologies for any inconvenience

 

Regards

Armando

 

[Outcome Based On Expiry]

Hi @Jamie Talbot

the value Stage Expired will be set to true/false , you may use these values in your decision node.

Regards

Armando

[Asset Manager Device Name field length max size 16]

Hi @Nikolaj

the new build should be available this week, not too sure the exact day. 

Regards

Armando

 

[Custom field 39 in the wrong place on the list]

Hi @Paul Alexander

not sure why it took so long, but glad to hear that's sorted now.

 

Regards

Armando

[Custom field 39 in the wrong place on the list]

Hi @Paul Alexander

the same issue has already been fixed in the past, so I suspect you're displayed a cached value.
May I ask you trying to remove/add the Get request information node and see if the issue is fixed ?

This is the thread where the same issue was reported a while ago
 

 

Thank you

Armando

 

[Asset Manager Device Name field length max size 16]

Hi @Nikolaj

yes, the issue has been fixed and it will be available with the next build.

 

Thank you

Armando