[Custom field 39 in the wrong place on the list]

Hi @Paul Alexander

can you please try reloading the BPM after clearing the cache as we cannot replicate this issue.

Regards

Armando

[Asset Manager Device Name field length max size 16]

Hi @Nikolaj

the issue has been reported and the fix is being worked, so its not available in the last update.

I rekon it will be available with the next update.

Apologies for the inconvenience.

 

Regards

Armando

[Asset Manager Device Name field length max size 16]

No worries @Nikolaj

[Asset Manager Device Name field length max size 16]

Hi @Nikolaj

the max allowed size for Device Name is 64.

I will report the issue you mentioned for fix.

Apologies for the inconvenience.

Regards

Armando

[One User getting error message when trying to run Custom Button for Escalation of request]

Hi @Adrian Simpkins,

sorry my mistake, the notices on requests may also be set outside the suspend nodes.

May you please post a screenshot of the 'Set notice on Request' node ? Ideally I can replicate the issue and investigate.

By the look of the error, it looks like the node does not receive the request ID.

 

Regards

Armando

 

[One User getting error message when trying to run Custom Button for Escalation of request]

@Adrian Simpkins

the bpm operation addNotice is only used in suspend nodes.  Is there any suspend node configured in the autotask ?

 

Regards

Armando

[Limit search on Asset Action]

Hi @LouiseT

I will mention your request to the relevant people. 

 

Regards

Armando

 

 

[Limit search on Asset Action]

Hi @LouiseT

I don't think this is currently possible.
Nonetheless, once the request has been logged you may add in your BPM process a node to lock the asset action (Access Control) so no assets can be linked to the request. Here is some documentation about the asset action on the request and the BPM operation to lock the asset action:

https://wiki.hornbill.com/index.php?title=Assets_Action_Item

https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Access_Control

Hope this helps

 

Regards

 

Armando

[Assigning assets to contacts]

@Dave Longley

I will mention this to the relevant people

 

[Powershell API module issue]

Ciao @Giuseppe Iannacone

Glad to hear that's sorted out now.

[Requests not assigning to owner]

@Jeremy

if the issue presents occasionally, then we'd need deeper investigation on that.

Ideally an use case where the issue can be replicated.

 

 

 

[Requests not assigning to owner]

Hi @Jeremy

the timeline entry shows that either the user does not belong to the team or the user is not enabled for assignment.

Have you checked that the user is enabled for assignment ?

 

Regards

Armando

 

[Assigning assets to contacts]

@David Longley

no, this is not currently supported.  But if you need the list of assets used by a user, you may create a custom filter "Used by -> is -> my user" andthe list will also return the assets shared by that user.

 

[Powershell API module issue]

@Giuseppe Iannacone

the asset substate is set in the properties  h_substate_id and h_substate_name.

Of course, make sure that the substate exists;  check the table h_cmdb_asset_substate.

Thank you

 

Armando
 

[Assigning assets to contacts]

@David Longley

I can't remember any BPM operation that allows you to do that

Armando

 

[Assigning assets to contacts]

Hi @Dave Longley

the properties Used By and Owned By can only be assigned to users, no contacts (see here https://wiki.hornbill.com/index.php?title=Assets)

Nonetheless you may decide to share an asset with contact (https://wiki.hornbill.com/index.php?title=Shared_Assets).

The screenshot about searching for customers, that's a Request customer not an asset customer?

Regards

Armando

[Request list not updating]

Hi @Jamie Talbot

we cannot replicate the issue.
Should the issue happen again, please check if there is any error in the browser console. 
Because the issue happens occasionally, its difficult to see where the problem is if we don't see any error.

Regards

Armando

[Request list not updating]

Hi @Jamie Talbot

have you tried refreshing the list ?  It  might be a caching issue

 

Regards

Armando

 

[Update cleaner tool to remove all assets using their name]

Hi @Paul Alexander

the issue discussed above has been fixed. It will be available in one of the upcoming builds.

Regards

Armando

[CMDB substate changes]

Hi @Gareth Watkins

you may rename the substates 1 and 2 to what they were before.

Only thing, if you have created an assets with Active/1 then in the asset page you will still see Active/1 so you need to re-set the substate if you want to see the correct label.

 

Hope this answer your question

 

Regards

 

Armando

 

[Update cleaner tool to remove all assets using their name]

No worries @Paul Alexander

apologies for the inconvenience.

 

Armando

[Update cleaner tool to remove all assets using their name]

@Paul Alexander

I think there is some caching logic that prevents you from loading more assets with the same name after loading the first 10.
I will report the issue you mentioned for review.
Apologies for the inconvenience.
Have you tried searching for 'Token' ? It should return 10 more results

 

Regards

Armando

[Update cleaner tool to remove all assets using their name]

Hi @Paul Alexander

the search result should not return the assets already linked. 
I had a try and I cannot replicate this issue.

May you try clearing the cache and reload the page please?

 

Armando

[Update cleaner tool to remove all assets using their name]

Hi @Paul Alexander

if you open the master asset page, in the tab to link assets, the search result does NOT return the assets currently linked. 

Can you see the linked assets returned instead ?

 

Thanks

Armando

[Update cleaner tool to remove all assets using their name]

Hi @Paul Alexander

there is no limit to the number of entities to link to an asset.
The links between assets are stored into h_cmdb_links; may you please double check that there is no record
in this table for the 2 entities you cannot link ?

 

Regards

 

Armando