Steve Giller

Currently there is no option to display this here. I think the nearest to what you need is filtering the assets by State.

My understanding is that this is the exact opposite of what @Alisha and @BobbyB are asking for.

Where are you doing this? Which Application? On a Request? On an Asset Record? etc.

This is somewhat confusing. The Register screen is for new Users - I don't see how they could be confirming their number as if they're in the process of registering you don't have one to confirm.

Currently the functionality is available to show the last update. There is no distinction between the various update sources.

This indicates that it's an issue with Roles/Permissions. The Admin account isn't an all-powerful "do-anything" account, it still needs the Roles and Rights to perform actions in the same way as a "normal" account.

Do you see the same when you have only selected one Request?

Microsoft are removing support for basic authentication, my first suggestion would be to migrate to an OAuth 2 connection. Your email admins should be able to advise on this.

Currently there is no action that will add an Asset to a Request based on the ID of that asset.

@Damian Roberts I've merged this with the existing thread.

This has been fixed, the update is due to go live at the end of the week.

Just to get a pet peeve of mine out of the way - this is not a report! This is a list that you have filtered, and the original list is already filtered by Hornbill's security model. Looking at the list itself, you have filtered on Within Resolve Time and Status - neither of which are displayed in the screenshot you've posted, so I can't tell whether the Request should be there.

What would you deem as a first time contact fix? The node does not dictate criteria, it gives you the option to select one of sixteen combinations. What criteria would you use to specify a FTF?

Are you able to expand upon what you're trying to achieve here? There may be a better way to get what you need - equally there may be pitfalls (missing data, enormous lists, duplicates etc.) that would make this impractical.

I'm not aware of any plans to look at this - Current enhancements are listed under Admin -> Hornbill Solution Center -> Roadmap Library

"22" is not a number. 22 is a number.

@LorraineS Yes, this is an Application setting and affects the whole of Service Manager.

In that case use true as the boolean without any quotes and all lower case. True or "True" are not boolean values

The error suggests that there is a 'T' where it's expecting something else. I would begin by checking that the JSON is valid with an online validator, and then ensuring that all text values are enclosed in quotes.

There are 8 custom fields for a User (Attribute1-8 in the dropdown) which you can rename using translations and store additional information (such as Cost Centre) in.

I'm not sure what's being asked for here, are you talking about the right panel within Intelligent Capture? If so, exactly what information are you hoping to see there? It would not be possible to inform the person that there are missing elements in the Capture, however this should be possible from within the Business Process by using a Get Customer Details node, checking the elements you want to ensure are populated, and sending an email to the relevant User.

@Salma Sarwar External Authorisations can only be sent to a single Authoriser. If you need to send to multiple Authorisers, or use the enhanced features such as weighting, please consider Authorisations. These are detailed on the Approving, Scheduling, and Implementing Changes wiki page

Unfortunately ... that's what you'll need to do.

I've tagged this as an Enhancement for you

a) No, not in the Activities view. b) You could probably create a report for this. c) No, I'm not good enough at reporting to write that for you