HGrigsby

Annoyingly now have this on another analyst in a totally different team, who was working fine this morning but not now. Causing a real issue as the analysts are unable to work on their tickets as they can't see the timeline. Have a support call logged so hopefully there might be an answer soon.

+1 for me as well please

Hi Steve The timeline updates were set to team and they are usually visible to them, they haven't changed teams. It also is happening on a request that is owned by the analyst, they don't see any of the timeline at all Helen

Hi I have a couple of users who are suddenly unable to see the timeline of tickets. It looks like the timeline is closed but nothing happens when you click on the arrow to unhide and it doesn't expand, and the filter arrow doesn't show anything in the dropdown. They have closed the browser (Chrome), cleared the cache and tried it in Edge and IE. This is only for a couple of users so far and there have been no changes to their accounts or permissions. Anyone have any suggestions or should this be a support call? thanks Helen

Thanks @Daniel Dekel sorry for the delay in coming back to you. That did sort the problem and I can now see and change the "Filter by Type" options.

+1 for me too please

Hi Adam Glad you raised this, it is happening for us too. I will log a support call for us as the monthly reports are about to be asked for. Helen

+1 for this too Thanks Helen

+1 for this for us as well. Helen

We are affected too

Hi @Daniel Dekel I am using Chrome but I just tried it in Edge and do see the option. And it shows in IE too. Helen

@Steven Boardman Thanks for the information above it has really helped me out today. Is there a way to get the first and last name of the manager? I want to email the manager and it would look much better with Dear Helen rather than Dear manager userid thanks Helen

Hi @Daniel Dekel I don't seem to see the option for filter by type, as in the screenshot above. Am I missing something? thanks Helen

I'd find this really handy so +1 for me too. I want to get and email the manager of a connection, but can't see how thanks Helen

Hi Daniel, I don't seem to have the option to filter by type. Helen

Hi Thanks for making this change, but how do I get to change the options? I am sure I've managed to miss it but could someone point me in the right direction? thanks Helen ]

+1 for me too please

Hi @James Ainsworth is there any news of the update for this?

@Steven Boardman Thank you, this will make the custom buttons much more useful for us.

+1 for this idea - would be good to have something like this.

+1 for me too

+ 1 for us

Sorry but something has changed again and I can no longer run the reports. Back to the message about 20 columns Please fix this Helen

Thanks @Deen Our reports now run. We now have an issue where the reports fail when they hit 5000 rows, the report fails rather than stops at 5000 rows and ignores what we have set in api.xmlmc.queryExec.maxResultsAllowed (25000) Before these changes were made if the report was more than the limit it would return 25000 rows and stop, the current setting makes the report fail rather than collect 5000 and stop running. Could you amend this setting too? thanks Helen

Thanks Deen We have never had a limit before and not had issues running our reports, many of which have over 20 columns. The one below worked fine last week but not today. thanks Helen